Senior Disaster Recovery Administrator

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

AtAHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidatesthatwillcontribute to the diversification and enrichment of ideas and perspectives atAHEAD.

(Internally known as Disaster Recovery, Sr. Associate)

The Senior Disaster Recovery Administrator is primarily responsible for planning, coordinating, and driving disaster recovery (DR) exercises for Managed Services customers. This role serves as the central point of coordination across AHEAD technical resources, customer stakeholders, and third‑party participants to ensure DR exercises are properly planned, scheduled, communicated, executed, and documented. The role is heavily focused on cross‑functional coordination, work planning, stakeholder communication, risk tracking, and quality of deliverables.

This position supports DR exercise readiness and execution by coordinating testing activities, facilitating meetings, tracking dependencies and action items, documenting gaps in procedures, and driving follow‑up items to closure. AHEAD’s DR managed services scope includes coordination and participation in simulated/full DR tests, bubble tests, and tabletop tests, as well as documenting procedure gaps and maintaining issue tracking with assigned customer owners.

• Coordinate all phases of customer DR exercises, including planning, scheduling, readiness reviews, execution support, and post‑exercise follow‑up.
• Serve as the primary coordination point between AHEAD internal technical teams, customer stakeholders, and relevant third parties for all assigned DR exercises.
• Define and manage exercise scope, objectives, timelines, milestones, dependencies, communications, and required deliverables, consistent with the project‑management style used in the reference template.
• Schedule and lead planning meetings, checkpoints, readiness calls, execution bridges, and post‑exercise review sessions.
• Track action items, decisions, issues, risks, blockers, and escalations throughout the lifecycle of each exercise.
• Coordinate with customer application owners and technical teams to confirm prerequisites are complete, including access, documentation, recovery steps, validation contacts, and test scripts where applicable.
• Ensure all stakeholders understand the exercise schedule, roles, responsibilities, communication paths, and expected outcomes.
• Facilitate clear and timely status communications before, during, and after DR exercises for both customer and AHEAD leadership/stakeholders.
• Document exercise results, lessons learned, procedural gaps, remediation items, and ownership assignments; maintain accurate records for future testing cycles.
• Coordinate updates to DR procedures and supporting documentation and submit changes to the appropriate IT or business owners for review and approval.
• Maintain a current inventory of in‑scope applications, exercise history, and remediation status for assigned customers.
• Partner with Service Delivery, engineering, and account teams to ensure exercises are delivered in alignment with AHEAD standards, processes, and customer commitments.
• Act as a customer advocate by helping drive organized, professional, and effective DR exercise execution.
• Support continual improvement of DR exercise coordination processes, templates, trackers, and standard operating procedures.
• Perform other job duties as assigned. Other job duties as assigned.

• 3‑5 years of relevant experience in project…