Product Manager​/Strategy -ProdDev

Position: Product Manager/Strategy 4-ProdDev
** Job Description*
* As a Product Manager, you will drive the vision, strategy, and delivery of AI-powered solutions that transform employee service experiences across Oracle. This role focuses on Smart Contact Center AI and Collaboration AI capabilities that enable more efficient interactions between employees, service teams, and business stakeholders through intelligent automation, virtual assistants, agent assist technologies, knowledge discovery, workflow orchestration, and conversational AI.

You will work across enterprise service organizations, technology teams, and key business stakeholders to identify opportunities where AI can improve employee productivity, reduce service friction, accelerate issue resolution, and enhance operational effectiveness. The role requires balancing strategic planning with hands-on product execution, translating business needs into scalable AI-enabled solutions, and ensuring successful adoption and measurable business outcomes.

Success in this role requires strong product management expertise, a deep understanding of enterprise AI technologies and user experience design, and the ability to influence cross-functional teams in a highly matrixed environment. You will help shape Oracle's internal AI enablement strategy while delivering solutions that create meaningful value for employees and service organizations worldwide.

** Responsibilities*
* ** Key Responsibilities*
* + Define and execute product strategy, roadmap, and priorities for Smart Contact Center AI and Collaboration AI capabilities supporting Oracle employees and enterprise service organizations.

+ Identify opportunities to improve employee service experiences through conversational AI, virtual assistants, intelligent routing, agent assist solutions, knowledge retrieval, workflow automation, and AI-powered collaboration tools.

+ Partner with service operations, business leaders, technology teams, and other stakeholders to gather requirements, prioritize investments, and align product outcomes with organizational objectives.

+ Translate business challenges and user needs into clear product requirements, user stories, success metrics, and implementation plans.

+ Lead cross-functional product development efforts from concept through deployment, adoption, and continuous improvement.

+ Drive AI enablement initiatives that help employees leverage emerging AI capabilities effectively, responsibly, and at scale.

+ Define and monitor key performance indicators, including adoption, user satisfaction, productivity gains, service efficiency, automation rates, and business impact.

+ Collaborate with engineering, architecture, data science, UX, and operations teams to deliver scalable, secure, and reliable AI solutions.

+ Evaluate emerging AI technologies, industry trends, and best practices to identify opportunities for innovation and continuous enhancement.

+ Develop business cases, investment recommendations, and executive communications to support product decisions and roadmap priorities.

+ Champion user-centric design principles and ensure solutions meet employee needs while aligning with enterprise governance, security, and compliance requirements.

+ Support change management, stakeholder engagement, training, and adoption activities to maximize the value and utilization of AI-powered solutions.

+ Foster strong partnerships across enterprise service teams to drive alignment, knowledge sharing, and successful product outcomes.

** Preferred Focus Areas / Expertise*
* + Generative AI and conversational AI

+ Contact center modernization and intelligent service operations

+ Collaboration platforms and productivity tools

+ Enterprise workflow automation

+ Knowledge management and AI-powered search

+ Employee experience and service delivery transformation

+ Product analytics and outcome measurement

+ Cross-functional stakeholder management and executive communication

Disclaimer:

** Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.*
* ** Range and benefit information provided in this…