HCP Application Manager

You will be responsible for the full lifecycle management of a defined portfolio of scientific and engineering software. Your primary focus will be ensuring the stability, performance, and availability of this software for users within a large-scale High-Performance Computing (HPC) environment. This position directly supports the research and development activities of the DoD High Performance Computing Modernization Program (HPCMP). The HPCMP provides large-scale systems and environments to the DoD RDT&E community which supports the warfighter.

The HPC Application Manager is part of a larger team of system administrators and support specialists responsible for operating and maintaining the HPC infrastructure. The team environment values methodical problem-solving, adherence to established procedures, and a strong commitment to user support.

• Software Management: Install, configure, and maintain complex software packages on multiple Linux-based HPC systems.
• User Support: Provide direct technical support by responding to and resolving user-submitted Service Now tickets for the assigned application portfolio.
• Troubleshooting: Diagnose and resolve complex application failures, including OS-level issues such as library dependencies and driver conflicts.
• Validation & Testing: Test and validate application functionality through system changes like maintenance, OS upgrades, and new system deployments.
• Maintenance: Deploy software patches and updates to resolve bugs and address security vulnerabilities.
• Compliance: Ensure all software management tasks adhere to established Standard Operating Procedures (SOPs), including formal Request for Change (RFC) processes.
• Collaboration: Collaborate with internal technical teams and external software vendors as necessary to resolve complex application-related issues.

• Clearance & Certification Requirements: Active SECRET clearance (US Citizenship required).
• Required Experience: A bachelor’s degree and 2+ years of related experience, OR an equivalent combination of education and experience including familiarity of an HPC environment.
• Demonstrated experience installing and managing software in a Linux/UNIX command-line environment.
• Experience with shell scripting in a Linux environment.
• Experience troubleshooting software installation and runtime issues (e.g., library dependencies, environment variables).
• Experience providing user support via a ticket-based system (e.g., Service Now).
• Highly Desirable &
  
  Preferred Experience:
  
  Experience with MATLAB in an HPC context (installation, configuration, troubleshooting).
• Experience compiling applications from source code (make, CMake), particularly for GPU-enabled codes using platforms like CUDA or KOKKOS.
• Familiarity with common HPC technologies, including schedulers (PBS, SLURM), interconnects (Infini Band), and architectures (Cray EX, Linux clusters).
• Experience with HPC package managers (Spack) and version control systems (Git Lab).
• Experience supporting other scientific applications such as Tecplot, Field View, Pointwise, or Gitlab Runner.
• Abilities
  
  Required:
  
  Strong, methodical problem-solving skills for diagnosing application-level issues.
• Excellent detail-orientation with the ability to follow complex procedural and administrative protocols.
• Ability to clearly convey technical information to users of all skill levels.
• Ability to work effectively as part of a larger technical team within defined role boundaries.
• Ability to work a designated schedule while maintaining attendance and punctuality.
• Demonstrated ability to rapidly learn the technical specifics of new and existing software packages.