Senior Data Center Operator

Position: Senior Data Center Operator I
** Job Description*
* Oracle Data Center Operations (DCO) has an opportunity for a Senior Data Center Operator I who will be responsible for a wide variety of support and escalation across Data Center Operations. If you are ready to drive consistently great customer outcomes and accelerate the growth of our business, come join Oracle Data Center Operations.

You need to be highly motivated, self-driven, and possess a strong combination of technical, operational, and communication skills. This role requires someone who can translate complex technical concepts and operational practices into clear, scalable documentation and repeatable processes. Success in this position depends not only on solving technical challenges, but also on capturing knowledge, improving workflows, and building operational frameworks that enable teams across regions to execute consistently and efficiently.

You will combine hands-on technical expertise with exceptional technical writing and process engineering capabilities-supporting escalations, incident response, and operational health across one or more data centers while creating and maintaining the documentation, standards, and procedures that drive operational excellence. Working with a global, multi-level team, you will identify opportunities to improve existing processes, develop new operational procedures, and establish documentation that reduces risk, improves consistency, accelerates onboarding, and enables scale across Oracle Data Center Operations.

** Responsibilities*
* You need to be highly motivated, self-driven, and have a combination of strong analytical, communication, and project skills. You will also:

+ Serve as a technical author and process engineer for Data Center Operations, creating and maintaining operational procedures, standards, runbooks, knowledge articles, and engineering documentation.

+ Translate complex technical concepts, troubleshooting activities, and operational practices into clear, actionable documentation for global audiences.

+ Analyze existing workflows and operational practices to identify documentation gaps, process inefficiencies, and opportunities for standardization.

+ Design, document, and implement new operational processes that improve consistency, scalability, efficiency, and operational readiness.

+ Partner with technicians, engineers, program managers, and SMEs to capture institutional knowledge and convert it into sustainable operational procedures.

+ Establish documentation standards, governance, and review processes to ensure accuracy, quality, consistency, and long-term maintainability.

+ Drive continuous improvement initiatives by leveraging operational data, incident trends, lessons learned, and stakeholder feedback to refine procedures and workflows.

+ Lead documentation efforts resulting from incident response, RCAs, region expansions, infrastructure deployments, and operational changes.

+ Apply ITSM disciplines; ITIL experience preferred.

+ Support new region builds and expansions (remote and onsite) to meet quality and schedule goals.

+ Serve as liaison with project teams and engineering to manage timelines, dependencies, and capacity needs.

+ Partner cross-functionally to uphold safety, readiness, and operational excellence during builds.

+ Oversee installations, repairs, inventory, and logistics.

+ Guide replacements/upgrades and support site improvements through implementation.

+ Plan and execute rack deployments, installs, and physical network changes.

+ Drive preventative maintenance and facility optimization (airflow/pressure, containment, power trains) to improve stability and efficiency.

+ Provide support for complex escalations.

+ Evaluate operational processes, workflows, and support models to identify opportunities for simplification, automation, standardization, and risk reduction.

+ Develop measurable improvements to operational procedures and track outcomes through defined success metrics.

+ Drive adoption of new processes through documentation, training, stakeholder engagement, and operational change management.

+ Champion a culture of continuous improvement by promoting knowledge sharing, operational excellence,…