Field Service Technician

Field Service Technician

Location:

Jackson, MS

Duration: 6-Month Contract (Strong Potential for Permanent Hire)

Industry: Healthcare IT Support

Drug Test:
Required

Required:

Own reliable transportation: will be driving to multiple locations daily for troubleshooting issues

Background Check:
Extensive fingerprint Background check required by the State of Mississippi

About the Opportunity

A large healthcare organization is creating a new IT Field Support Team dedicated to supporting clinic locations throughout the Jackson area.

This is a great opportunity for someone who enjoys hands-on IT support, customer service, problem-solving, and working directly with end users.

What You'll Be Doing

This team will have three primary responsibilities:

1. Escalated IT Support

+ Handle hardware and software issues escalated from the Help Desk.

+ Troubleshoot and resolve desktop, laptop, printer, and application issues.

+ Provide onsite support to clinic staff.

2. Project Work

+ Hardware deployments and upgrades.

+ New clinic technology setups.

+ Computer replacements and refreshes.

+ Equipment moves and installations.

+ Other IT infrastructure and desktop support projects.

3. "Rounding" (Proactive Customer Support)

One of the most important parts of this role.

Instead of waiting for users to submit tickets, technicians will regularly visit clinics and proactively ask:

"I'm here from IT. Is there anything I can help fix today?"

Many doctors and nurses are too busy to submit support tickets, so the organization wants technicians who will identify and resolve issues before they become bigger problems.

Leadership describes the expected level of service as:

"Disney World-level customer service."

This role is heavily focused on building relationships and providing exceptional support to healthcare staff.

Technology You'll Support

+ Desktop computers

+ Laptops

+ Thin clients

+ Mobile devices

+ Printers

+ Scanners

+ Workstations on Wheels (WOWs)

+ Microsoft Office 365

+ Windows 11

+ Active Directory

+ Service Now

+ Various healthcare applications and clinical devices

Top Requirements
1. Hardware & Software Support Experience

Candidates should have previous experience:

+ Troubleshooting desktops and laptops

+ Installing and configuring equipment

+ Supporting software applications

+ Resolving end-user technical issues

2. Strong Customer Service Skills

This is just as important as technical ability.

The ideal candidate:

+ Enjoys helping people

+ Communicates well with non-technical users

+ Is patient and professional

+ Builds positive relationships with doctors, nurses, and clinic staff

3. Coachable & Eager to Learn

+ Follows directions well

+ Takes initiative

+ Wants to grow technically

+ Works well on a team

Work Environment

+ Fast-paced healthcare environment.

+ Supporting outpatient clinics and medical facilities.

+ High volume of devices and support requests.

+ Will occasionally enter patient rooms when assisting staff.

+ May occasionally need to enter operating rooms if support is required.

+ Significant walking and onsite support throughout clinic locations.

Why People Like This Opportunity Incredible Experience

+ Gain exposure to a wide variety of technologies, devices, and support scenarios.

+ Work in a complex IT environment supporting healthcare operations.

+ Develop troubleshooting skills across many different systems and technologies.

Career Growth

+ Large IT organization with teams focused on infrastructure, applications, project management, help desk, leadership, and more.

+ Strong opportunities for advancement into specialized IT teams.

+ Ongoing training, coaching, mentorship, and project exposure.

Community Impact

Your work directly supports doctors, nurses, and healthcare staff who provide care to patients every day.

Interview Process

+ G3 Screening

+ In-Person Interview

Important Background Check Information

Mississippi requires a fingerprint Background check for anyone working in a hospital environment.

This check reviews criminal history from any state and may identify charges from throughout a person's lifetime. Having something appear on the report does not automatically disqualify a candidate, but documentation may be required depending on the circumstances.

Ideal Candidate

Someone who has:

+ Desktop Support or Field Technician experience

+ Strong troubleshooting skills

+

Experience with Windows, Active Directory, and hardware support

+ Excellent customer service skills

+ A proactive mindset

+ The ability to build relationships with doctors, nurses, and clinic staff

+ The desire to grow their IT career in a healthcare environment

Bottom Line:
This role is looking for a customer-service-focused IT professional who can provide hands-on technical support, proactively solve problems, and deliver an exceptional support experience for healthcare staff across multiple clinic locations.

Job Type & Location

This is a Contract position based out of Jackson, MS.

Pay and Benefits

The pay range for this position is $14.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job…