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Senior IT Problem Management Lead for Service Reliability
Job in
Jackson, Hinds County, Mississippi, 39200, USA
Listed on 2026-07-21
Listing for:
ASM Research, An Accenture Federal Services Company
Full Time
position Listed on 2026-07-21
Job specializations:
-
IT/Tech
IT Project Manager, IT Support
Job Description & How to Apply Below
ASM Research seeks a Problem Management Lead to own the end-to-end lifecycle of IT problems that impact mission-critical services. You will drive root cause analysis, coordinate with incident and change teams, and deliver robust permanent fixes or effective workarounds.
The role requires strong leadership, data-driven improvement, and collaboration with senior stakeholders. The successful candidate will have deep ITIL knowledge, extensive experience in problem management at scale, and a current
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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