Business Analyst

Job Title:
Business Analyst
Location:
Jackson, MS
Duration: 03+ years

Job Description:
Candidate must have experience serving as the primary point of contact for users experiencing help desk-related issues.

• Experienced analyst with a background in diagnosing system problems resolve user inquiries for manual data manipulation.
• Based on documented incidents in the JIRA ticketing system, email, or data log spreadsheet to ensure seamless business operations for the Success data conversion project.
• Experience in interacting with client program areas and technical staff regarding business and information technology needs.
• Manage receiving tickets, document, prioritize, and track support requests from phone calls, emails, or chat portals.
• Experience with escalating issues and identifying complex or recurring problems and escalating them to supervisor/manager for resolution.
• Strong verbal and written communication skills to handle user frustration and convey clear policy resolutions.
• Critical thinking skills to diagnose root causes and document each incident to be used as the basis for system enhancements.

Required skills:
Applicants must have at least 5years of experience with an automated system for determining benefits for SNAP, TANF, or E&T.

Preferred Skills:
Proficiency with JIRA (documented change system), Proficiency with Windows applications and Certified Professional Business Analyst.

Skill Matrix: Skill Set Skill Level Required/Preferred Years of experience Operating Systems Mainframe Intermediate Preferred Linux Intermediate Preferred Windows Advanced Required Hardware Windows PC Intermediate Required Database Systems/Database Tools SQL Server Intermediate Preferred ADABAS Intermediate Preferred QA/Testing Approaches, Application Data Quality Intermediate Preferred