Business Analyst

Business Analyst

Candidate must have experience serving as the primary point of contact for users experiencing help desk-related issues.

• Experienced analyst with a background in diagnosing system problems resolve user inquiries for manual data manipulation.
• Based on documented incidents in the JIRA ticketing system, email, or data log spreadsheet to ensure seamless business operations for the Success data conversion project.
• Experience in interacting with client program areas and technical staff regarding business and information technology needs.
• Manage receiving tickets, document, prioritize, and track support requests from phone calls, emails, or chat portals.
• Experience with escalating issues and identifying complex or recurring problems and escalating them to supervisor/manager for resolution.
• Strong verbal and written communication skills to handle user frustration and convey clear policy resolutions.
• Critical thinking skills to diagnose root causes and document each incident to be used as the basis for system enhancements.

Applicants must have at least 5years of experience with an automated system for determining benefits for SNAP, TANF, or E&T.

Proficiency with JIRA (documented change system), Proficiency with Windows applications and Certified Professional Business Analyst.

Skill Set
- Skill Level
- Required/Preferred
- Years of experience

Operating Systems

Mainframe
- Intermediate
- Preferred

Linux
- Intermediate
- Preferred

Windows
- Advanced
- Required

Hardware

Windows PC
- Intermediate
- Required

Database Systems/Database Tools

SQL Server
- Intermediate
- Preferred

ADABAS
- Intermediate
- Preferred

QA/Testing – Approaches, Application

Data Quality
- Intermediate
- Preferred