Business Analyst - BA
Listed on 2026-07-23
-
IT/Tech
IT Support, Technical Support, Data Analyst
Business Analyst (BA)
Duration:
At least 3 Years from projected start date
Number of Positions: 2
Location:
3771 Eastwood Dr, Jackson, MS
Position Overview
Posting
Title:
Business Analyst
# of Positions: 2
Desired
Career Level:
Intermediate
Education Level: Associates
Contract
Start Date:
8/3/2026 ASAP
Work Location:
200 So Lamar St Jackson MS
Remote Option:
Yes, after initial 6 weeks Training
Position Information
Shift Start Time: 8:00 AM
Shift End Time: 5:00 PM
Schedule
Required:
Mon - Fri
Other (Please specify):
Additional hours or days maybe required because of the time frame for the project
Hours per Week: 40 to 50
Overtime?:
Occasional Overtime Answer yes even if OT will be rare.
Position Description and Job Skill Set
Description of the job functions the contractor will be expected to perform.
Candidate must have experience serving as primary point of contact for users experiencing help desk related issues.
Experience analyst with a background in system diagnosing software problems, resolve user inquiries for manual data manipulation.
Based on documented incidents in JIRA ticketing system, email or data log spreadsheet to ensure seamless business operations for the Success data conversion project.
Experience in interacting with Client program areas and technical staff regarding business and information technology needs.
Manage receiving tickets, document, prioritize, and track support requests from phone calls, emails, or chat portals.
Experience with escalating issues and identifying complex or recurring problems and escalate them to supervisor/manager for resolution.
Strong verbal and written communication skills to handle user frustration and convey clear policy resolutions.
Critical-thinking skills to diagnose root causes and document each incident to be used as the basis for system enhancements.
Applicants must have at least 5 years of experience with automated system for determining benefits for SNAP, TANF or E&T.
Skill Set
Skill Level
Required/Preferred
Operating Systems
Mainframe
Intermediate
Preferred
Linux
Intermediate
Preferred
Windows
Advanced
Required
Hardware
Windows PC
Intermediate
Required
Database Systems/Database Tools
SQL Server
Intermediate
Preferred
ADABAS
Intermediate
Preferred
QA/Testing Approaches, Application
Data Quality
Intermediate
Preferred
Skill Level Guide
Beginner: 1-2 years
Intermediate: 3-5 years
Advanced: 5-7 years
SME: 7+ years
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