Business Analyst; Hybrid Jackson, MS

Overview

We have a client looking for a Business Analyst.

• Candidate must have experience serving as primary point of contact for users experiencing help‑desk related issues.
• Experience analyst with a background in system diagnosing software problems, resolve user inquiries for manual data manipulation.
• Based on documented incidents in JIRA ticketing system, email or data log spreadsheet to ensure seamless business operations for the Success data conversion project.
• Experience in interacting with DHS program areas and technical staff regarding business and information technology needs.
• Manage receiving tickets, document, prioritize, and track support requests from phone calls, emails, or chat portals.
• Experience with escalating issues and identifying complex or recurring problems and escalating them to supervisor/manager for resolution.
• Strong verbal and written communication skills to handle user frustration and convey clear policy resolutions.
• Critical thinking skills to diagnose root causes and document each incident to be used as the basis for system enhancements.

• Applicants must have at least 5 years of experience with automated system for determining benefits for SNAP, TANF or E&T.

• Proficiency with JIRA (documented change system).
• Proficiency with Windows applications.
• Certified Professional Business Analyst.

• Minimum 2‑year degree.

• Must train onsite in Jackson, MS for six weeks, then you can move to remote.