Business Analyst | Revel IT

OUR GOAL: Treat our consultants and clients the way we would like others to treat us! Interested in joining our team? Check out the opportunity below and apply today!

Jackson, MS client seeking a Business Analyst contractor with experience serving as primary point of contact for users experiencing help desk related issues. Must train onsite in Jackson, MS for six weeks, then you can move to remote.

Additional hours or days may be required because of the time frame for the project.

• Based on documented incidents in JIRA ticketing system, email or data log spreadsheet to ensure seamless business operations for the data conversion project.
• Manage receiving tickets, document, prioritize, and track support requests from phone calls, emails, or chat portals.

• Experienced analyst with a background in system diagnosing software problems, resolving user inquiries for manual data manipulation.
• Experience in interacting with program areas and technical staff regarding business and information technology needs.
• Experience with escalating issues and identifying complex or recurring problems and escalating them to supervisor/manager for resolution.
• Strong verbal and written communication skills to handle user frustration and convey clear policy resolutions.
• Critical-thinking skills to diagnose root causes and document each incident to be used as the basis for system enhancements.
• Applicants must have at least 5 years of experience with automated system for determining benefits for SNAP, TANF, or E&T.
• Proficiency with Windows applications.
• Associate’s degree.

• Proficiency with JIRA (documented change system)
• Certified Professional Business Analyst
• Intermediate experience with Mainframe, Linux, SQL Server, ADABAS, Data Quality.

Reference: 1060931

Revel IT is an Equal Opportunity Employer. Revel IT does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. At Revel IT, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your experience doesn’t align perfectly with every qualification in the description, we encourage you to apply anyway.

You might be the right candidate for this or our other open roles!