Business Analyst

Work Model
6 weeks training Onsite in Jackson, MS; then remote

Seeking a Business Analyst with at least 5years of experience with automated system for determining benefits for SNAP, TANF or E&T. And must have experience with Windows Operating Systems and hardware.

This position is for an Information Technology Security Documentation Consultant to assist the State of Mississippi’s MDHS, 100% onsite in Jackson, MS. Candidate must have experience serving as primary point of contact for users experiencing help desk related issues. Experience analyst with a background in system diagnosing software problems, resolve user inquiries for manual data manipulation. Based on documented incidents in JIRA ticketing system, email or data log spreadsheet to ensure seamless business operations for the Success data conversion project.

Experience in interacting with DHS program areas and technical staff regarding business and information technology needs. Manage receiving tickets, document, prioritize, and track support requests from phone calls, emails, or chat portals. Experience with escalating issues and identifying complex or recurring problems and escalating them to supervisor/manager for resolution. Strong verbal and written communication skills to handle user frustration and convey clear policy resolutions.

Critical-thinking skills to diagnose root causes and document each incident to be used as the basis for system enhancements.

• Applicants must have at least 5years of experience with automated system for determining benefits for SNAP, TANF or E&T
• Windows Operating systems

• Proficiency with JIRA (documented change system), Proficiency with Windows applications and Certified Professional Business Analyst
• Mainframe OS
• SQL Server DB
• ADABAS DB
• Data Quality (QA/Testing)

This is a contract opportunity with a great organization. As a contractor for Smith Johnson, you are eligible for medical, dental, life, disability. Smith Johnson pays for 70% of your medical and dental and 100% of life and disability. The contract is also eligible for PTO/holiday accrued monthly. You are also eligible for a 3% retirement matching plan. Smith Johnson believes in taking care of our contractors.