Director, IT Infrastructure, Operations & Security

About Us

Founded in 1912 as an adoption agency, Canopy Children's Solutions is Mississippi’s most comprehensive nonprofit provider of children’s behavioral health, educational, and family support solutions. Canopy employs a diverse group of mission-driven individuals committed to honoring the voice of Mississippi children and families. Being an integral part of the Canopy team involves committing to the Core Values that drive our organization forward.

Canopy has been recognized as a Great Place to Work℠ for the fifth consecutive year and is one of only nine companies in Mississippi to earn this certification for 2025–2026. At Canopy, employees are committed to fostering a healthy workplace culture built on trust and driven by a shared mission: helping children thrive and empowering families to overcome extraordinary challenges.

• The voice of our children and families always comes first
• Relationships matter and our differences make us stronger
• We take great joy in service to others
• Our families and our communities deserve our very best

• Competitive Compensation
• 403b Retirement Plan with Match
• Medical, Dental, Vision Insurance
• PTO/Vacation
• Employee Wellness Program and Counseling Services

Director, IT Infrastructure and Operations is responsible for leading the strategy, security, modernization, and day-to-day management of Canopy’s technology infrastructure across a mission-driven behavioral health organization serving children, families, schools, and communities. This role oversees infrastructure and network operations, cloud services, cybersecurity, end-user computing, help desk operations, and AI-enabled operational technologies to ensure secure, reliable, scalable, and high-performing technology services that support both administrative and solution teams.

The position partners closely with executive leadership to align technology capabilities with organizational priorities while leading infrastructure modernization, cybersecurity risk management, disaster recovery and business continuity planning, operational standardization, and continuous improvement initiatives. Through strategic leadership and operational excellence, the role ensures a secure, resilient, and future-ready technology foundation that enables innovation, digital transformation, and mission delivery.

• BSc/BA in computer science, engineering or relevant field.
• Minimum 10 years of related work experience, including 3-5 years of management experience and leading technology teams with progressively increasing responsibility.
• Proven experience as an IT Director or similar role.
• MSc/MA will be a plus and may be substituted for 5 years’ experience.
• Experience in non-for-profit management is preferred.

• Enterprise Infrastructure & Operations Leadership
• Lead and oversee all infrastructure and operational technology functions including network operations, cloud services, systems administration, end-user computing, telecommunications, infrastructure support, help desk operations, and operational security.
• Ensure systems maintain high availability, reliability, redundancy, scalability, and performance to support administrative operations, clinical services, school-based services, and community programs.
• Direct operational support for critical platforms including Electronic Health Records (EHR), Microsoft 365, collaboration systems, communication platforms, cloud environments, and enterprise applications.
• Develop and execute organization wide infrastructure standards, operational procedures, technology lifecycle strategies, and governance practices that support operational excellence and organizational growth.
• Lead infrastructure modernization initiatives including cloud transformation, endpoint modernization, network optimization, operational automation, and infrastructure monitoring.
• Ensure operational readiness and scalable infrastructure support for organizational growth and expansion initiatives.
• AI-Enabled Infrastructure & Operational Innovation
• Identify, evaluate, and implement AI-enabled technologies and automation solutions that improve infrastructure operations, service…