Business Analyst

Seeking a Business Analyst who will serve as a primary point of contact for users experiencing help desk related issues. The resource will be expected to resolve user inquiries for manual data manipulation as well as:

• System diagnosing software problems
• Email or data log spreadsheets incidents in JIRA ticketed system to ensure seamless business operations for successful data conversion.
• Interact with DHS program areas and technical staff regarding business and information technology needs.
• Manage receiving tickets, documents, prioritize, and track support requests from phone calls, emails, or chat portals.
• Escalate issues and identify complex or recurring problems and elevate them to supervisor/manager for resolution.

Skills

Required/Preferred

Years

Candidate Experience

Experience with automated system for determining benefits for SNAP, TANF, or E&T.

Required

5+

Proficiency with JIRA

Required

5+

Proficiency with Windows Applications

Required

5+

Experience with Operating Systems (Mainframe, Linux, and Windows)

Required

5+

Experience with Windows PC

Required

5+

Experience with Database Systems / Tools (SQL Server, ADABAS)

Required

5+

Experience with QA/Testing approaches / applications (Data Quality)

Required

5+

Certified Professional Business Analyst

Required

5+

Benefit Package includes:

• Paid Sick Time
• Insurance for Medical, Dental, Vision and Life Available
• 401(k) including Employer Match
• HSA, Short-term & Long-term Disability Available
• We are an EEO/Veterans/Disabled employer