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DNS Security Helpdesk Associate
Job in
Jackson, Hinds County, Mississippi, 39200, USA
Listed on 2026-07-30
Listing for:
ASM Research, An Accenture Federal Services Company
Full Time
position Listed on 2026-07-30
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
ASM Research, An Accenture Federal Services Company, seeks Tier I Service Desk Agents to be the first contact for Protective DNS support. You will address basic technical issues, log requests, and resolve within SLA guidelines.
You will handle inquiries by phone, email and Service Now, troubleshoot DNS configurations, monitor system health, escalate complex issues, and help maintain a growing knowledge base to speed future resolutions.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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