Business Analyst
Job in
Jackson, Hinds County, Mississippi, 39200, USA
Listed on 2026-08-02
Listing for:
Jobtailor
Full Time
position Listed on 2026-08-02
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, IT Business Analyst, Technical Support
Job Description & How to Apply Below
- Serve as the primary contact for users experiencing help desk issues.
- Diagnose software and system problems and resolve user inquiries.
- Receive, prioritize, document, and track support requests through phone, email, chat, and JIRA.
- Perform manual data manipulation and support data conversion activities.
- Maintain issue logs and documentation using JIRA and spreadsheets.
- Collaborate with DHS program areas and technical teams to support business and IT needs.
- Escalate complex or recurring issues to management when necessary.
- Document root causes and recommend improvements for future system enhancements.
- Ensure seamless support for the Success Data Conversion Project.
- Minimum 5 years of experience supporting automated systems for determining benefits for SNAP, TANF, or E&T
- Business Analysis experience
- Windows operating systems and Windows PC
- Help Desk/User Support
- JIRA or similar issue tracking system
- Incident documentation and ticket management
- Strong verbal and written communication skills
- Critical thinking and problem-solving
- Experience working with business and IT teams
- Manual data manipulation and data logging
- Root cause analysis and issue escalation
- JIRA proficiency
- Microsoft Windows applications
- Certified Professional Business Analyst (CBAP or equivalent)
- Mainframe
- Linux
- SQL Server
- ADABAS
- Data Quality experience
Demonstrates expertise in Help Desk/User Support, with a strong focus on diagnosing software and system issues, managing incident documentation, and collaborating with business and IT teams. Proficient in data manipulation and root cause analysis to enhance system performance and user satisfaction.
Highest-signal resume keywords- Help Desk/User Support
- JIRA Proficiency
- Business Analysis Experience
- Root Cause Analysis
- Certified Professional Business Analyst
- Manual Data Manipulation
- Incident Documentation
- SQL Server
- ADABAS
- Data Quality Experience
- Strong Verbal Communication
- Strong Written Communication
- Critical Thinking
- Problem-Solving
- Certified Professional Business Analyst
- SNAP
- TANF
- E&T
- Data Conversion
- Issue Escalation
- JIRA
- Windows Operating Systems
- Microsoft Windows Applications
- Linux
- Mainframe
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