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Help Desk Business Analyst - Data Conversion & IT Support
Job in
Jackson, Hinds County, Mississippi, 39200, USA
Listed on 2026-08-02
Listing for:
Jobtailor
Full Time
position Listed on 2026-08-02
Job specializations:
-
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
Jobtailor is seeking a seasoned Help Desk Analyst to serve as the primary contact for users encountering help desk issues in Jackson, Mississippi. You will diagnose software and system problems, answer inquiries, and document incidents in JIRA, while coordinating with DHS program teams to support business and IT needs.
The ideal candidate has 5+ years in automated systems support for benefits programs (SNAP/TANF/E&T), strong business analysis skills, and CBAP or equivalent certification.
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