IT Field Technician

IT Field Technician — Upton Technologies, LLC

Jackson Metro Area, MS | Full-Time

Upton Technologies, LLC is a managed service provider (MSP) serving businesses across Mississippi since 2005. We deliver networking, security, cloud, and voice solutions built on Cisco, Watch Guard, and Ubiquiti Uni Fi platforms, and we pride ourselves on long‑term client relationships and dependable, professional service.

The IT Field Technician is the hands‑on face of Upton Technologies at client sites. This role installs, maintains, and troubleshoots network infrastructure, servers, workstations, and low‑voltage cabling across our client base, operating a company work truck between sites. The right candidate works independently, communicates clearly with non‑technical staff, and represents the company with professionalism at every client business we serve.

• On‑site installation, configuration, and repair of workstations, servers, printers, and peripherals
• Install, configure, and troubleshoot switches, routers, firewalls (Watch Guard), and wireless access points (Uni Fi, Cisco)
• Run, terminate, test, and certify structured cabling (Cat6/Cat6a, some fiber), including attic, ceiling, and wall pulls
• Support VoIP phone systems and assist with voice migrations (Cisco Webex Calling)
• Troubleshoot Microsoft 365, Google Workspace, Windows, and macOS issues in the field
• Respond to escalated tickets requiring on‑site presence; document work in the ticketing system
• Rack, cable, and label equipment to a clean, professional standard; maintain site documentation
• Operate and maintain an assigned company work truck; manage on‑board parts and tools
• Communicate arrival, status, and completion clearly with clients and the office

• Minimum 5 years of hands‑on IT support / field service experience (MSP or multi‑site environment strongly preferred)
• Solid working knowledge of TCP/IP networking: VLANs, DHCP, DNS, NAT, basic routing and switching
• Experience installing and terminating structured cabling to industry standards
• Proficiency with Windows 10/11 and Windows Server; familiarity with Active Directory and Microsoft 365 administration
• Valid driver’s license with a clean driving record (company vehicle provided)
• Ability to pass a criminal background check
• Ability to lift 50 lbs, climb ladders, and work in attics, ceilings, and server closets
• Professional appearance and strong customer‑facing communication skills

• CompTIA Network+ or Cisco CCNA certification (must be current)
• Experience with Watch Guard firewalls and Ubiquiti Uni Fi wireless/switching
• Experience with VoIP deployments (Webex Calling or similar hosted platforms)
• Low‑voltage or fiber termination experience (LC/SC, OTDR testing a plus)
• Prior MSP experience with PSA/RMM tooling and time entry discipline

• Salary range: $50,000–$58,000 per year, depending on experience
• Company work truck, tools, phone, and laptop provided
• Paid training and certification support (Cisco, CompTIA, Watch Guard)

Monday–Friday, standard business hours, with occasional after‑hours or weekend project work (cutovers, migrations) scheduled in advance.

Upton Technologies, LLC is an equal opportunity employer. Employment is contingent on successful completion of a background check, drug screening, and motor vehicle record review.