ServiceNow HR Application Analyst

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

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Service Now HR Application Analyst

Overview

We are seeking a mid-level Service Now HR Application Analyst to support and evolve our HR Service Delivery (HRSD) platform, with a strong focus on the Employee Center (ESC). This role is designed for someone ready to step beyond execution into solution ownership and decision-making, helping shape how HR services are delivered through Service Now.

Key Responsibilities

- Own configuration and ongoing enhancement of Service Now HRSD modules

- Design and optimize the Employee Center experience

- Analyze requirements and make solution design decisions

- Configure workflows, Flow Designer automations, and platform logic

- Evaluate configuration vs. customization trade-offs

- Troubleshoot complex issues and guide resolution strategies

Required Skills & Experience

- Experience with Service Now HRSD

- Strong Employee Center (ESC) configuration experience

- End-to-end configuration expertise

- Ability to make independent configuration decisions

Technical Growth & Awareness

- JavaScript exposure in Service Now

- Portal/widget scripting awareness

- Interest in deeper development skills

Soft Skills

- Strong analytical thinking

- Confident communicator

- Ownership mindset

-documentation

Preferred Qualifications

- Service Now CSA (certified system administrator)

- HRSD certification (service delivery)

What Sets This Role Apart

A stepping-stone to senior level with real solution ownership.

_As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $80, annually.

A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits._

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

** If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.*
* ** Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape.

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