Business Systems Analyst

** Company :*
* enGen

** Job Description :*
* ** JOB SUMMARY*
* ***** CANDIDATE MUST BE US Citizen (due to contractual/access requirements)****
* This job supports one or more analytical aspects of the application product life cycle, within a sub-product scope (one or more application components). Uses regular judgement and discretion to collaborate with customers in order to:
Understand capability needs;
Gather project specifications;
Create business cases and cost sheet analysis;
Translate high-level business needs into detailed requirements for new capabilities (and change request/enhancements on existing capabilities);
Analyze data to determine business problems, trends, or opportunities for process improvements;
Create/execute test cases;
Provide root cause analysis and corrective action plans;
Verify delivery of customer needs, and Ensure quality delivery. The incumbent identifies, documents, and resolves risks, defects and issues. Analyzes market trends for competitive insight to correlate into business value statements. Builds organizational and platform knowledge in one or more disciplines to advance professional track career. Uses functional and organizational knowledge to mentor junior resources.  Requires thorough understanding of end systems impact of changes across multiple systems.

This role will work on production issues, assuring accurate data, troubleshooting problems, and providing solutions for our customers.  Customer support is essential as well as ownership and team collaboration.  The candidate will need to work nonstandard hours when necessary.  Flexibility and strict attention to detail are essential.

** ESSENTIAL RESPONSIBILITIES*
* + Work with customers, Software Engineers, Architects, Capability Managers, and other team members to capture capability needs and drive quality business solutions. Create and maintain deliverables such as business vision, requirements and personalization to different clients, and user interface design.

+ Participate in the full software development life cycle by actively participating on Agile scrum teams in various roles, including, but not limited to, Scrum Master, Business Technical Analyst, User Interface designer, Capability Manager, or Tester, based upon experience and need.

+ Support various aspects of requirements testing (e.g. testing plan, scenarios, documentation, defect management) to ensure minimal production defects are realized and completing analysis of the results tying back to customer impacts.

+ Ensure compliance for required standards and all necessary approvals have been obtained throughout the project lifecycle.

+ Effectively communicate with team members, customers, partners and management, including assisting with or conducting requirement walkthroughs and sprint reviews, reporting project status, enabling vendor solutions and providing accurate and concise documentation.

+ Other duties as assigned.

** EDUCATION*
* ** Minimum*
* + Bachelor's Degree in Business Management, Information Systems, or closely related field

** Substitutions*
* + None

** Preferred*
* + None

** EXPERIENCE*
* ** Minimum*
* + 3 - 5 years in IS/IT

** Preferred*
* + 1 - 3 years in Lean/Six Sigma experience

+ 1 - 3 years in the Health Insurance Industry

+ 1 - 3 years in the Healthcare industry

+ Production support experience including resolution of user issues, professional and timely communication with customers, and accurate documentation

+ Strong SQL skills

+ Strong communication and writing skills

+

Experience with production support ticketing systems

** LICENSES OR CERTIFICATIONS*
* ** Required*
* + None

** Preferred*
* + Information Technology Infrastructure Library (ITIL)

+ The Open Framework Group (TOGAF)

+ Six Sigma

+ Project Management Professional (PMP)

** SKILLS*
* + Analytical Skills

+ Problem-Solving

+ Communication Skills

+ Report Writing

+ SQL

+ Agile Methodolgy

+ Agile Project Management

** Language Requirements (other than English)*
* None

** Travel Required*
* 0% - 25%

** PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS*
* ** Position Type*
* Office-Based

Teaches / trains others regularly

Rarely

Travel regularly from the office to various work sites or from site-to-site

Occasionally

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Yes

Lifting: up to 10 pounds

Rarely

Lifting: 10 to 25 pounds

Rarely

Lifting: 25 to 50 pounds

Rarely

** _Disclaimer: _
** _The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job._

** _Compliance Requirement:_
** _This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies._

_As a component of job responsibilities, employees may have access to covered information, cardholder data, or other…