Desktop Support Technician - IT Service Desk

IT Support Specialist

Required

Education:

High School Diploma

Preferred Education:

Associate's degree Preferred Certification:
CompTIA A+, CompTIA Network+, or Microsoft credential Required Skills/

Experience:

1 to 4 years of relevant IT support or service desk experience Knowledge of Windows 10/11, Microsoft Office 365, Azure/Active Directory, basic networking (DNS, DHCP, TCP/IP), and endpoint security tools Strong communication, patience, customer service mindset, and problem-solving abilities

Job Responsibilities:

Provides a full range of on-site and remote end-user support for the network Repair desktop PCs, laptops, printers, monitors, and mobile devices Install, configure, and update operating systems and office applications Respond to help desk requests via phone, chat, or in person Log, track, and resolve issues using ticketing systems. Set up new workstations and manage onboarding or offboarding tasks, including user account creation and permission setups Maintain inventory records for hardware, software licenses, and IT supplies Escalate complex or network-wide issues to senior system or network administrators

** Only those lawfully authorized to work in the designated country associated with the position will be considered.

** Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.