Client Support Technician
Listed on 2026-09-07
-
IT/Tech
IT Support, HelpDesk/Support, Desktop Support, Systems Administrator
Client Support Technician
Provides a full range of on-site and remote end-user support for the MDAH network. Repair desktop PCs, laptops, printers, monitors, and mobile devices. Install, configure, and update operating systems and office applications. Respond to help desk requests via phone, chat, or in person. Log, track, and resolve issues using ticketing systems. Set up new workstations and manage onboarding or offboarding tasks, including user account creation and permission setups.
Maintain inventory records for hardware, software licenses, and IT supplies. Escalate complex or network-wide issues to senior system or network administrators.
Required
Skills & Experience:
- Typically requires a high school diploma, vocational training, or an Associate's/Bachelor's degree in Information Technology or Computer Science.
- 1 to 4 years of relevant IT support or service desk experience.
- Knowledge of Windows 10/11, Microsoft Office 365, Azure/Active Directory, basic networking (DNS, DHCP, TCP/IP), and endpoint security tools.
- Strong communication, patience, customer service mindset, and problem-solving abilities.
Preferred / Not
Required:
- Preferred certifications:
CompTIA A+, CompTIA Network+, or Microsoft credentials.
Skill Set Breakdown:
- Microsoft Windows 11 - Intermediate
- Required
- Operating Systems - Azure/Active Directory
- Intermediate
- Preferred
- Operating Systems - Powershell
- Intermediate
- Preferred
- Programming Language/Development Tools - Desktops/Notebooks
- Intermediate
- Required
- Hardware - Printers
- Intermediate
- Required
- Hardware - Wireless Devices
- Intermediate
- Required
- Hardware
Skill Level Key Code:
- Beginner: 1-2 years
- Intermediate: 3-5 years
- Advanced: 5-7 years
- SME: 7+ years
About our Company:
Data Soft Technologies is a highly recognized provider of professional IT Consulting services in the US. Founded in 1994, Data Soft Technologies, Inc. provides staff augmentation services for Information Technology and Automotive Services. Our team member benefits include:
Paid Holidays/Paid Time Off (PTO) Medical/Dental Insurance Group Accident/Critical Illness Insurance Life Insurance 401 (K)
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