Senior Systems Analyst; Tougaloo College

About Ellucian

Ellucian powers innovation for higher education, partnering with approximately 3,000 customers across 50 countries, serving more than 21 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future.

These solutions and services span the entire student lifecycle, including data-rich tools for student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners and user community of more than 45,000 provides best practices leading to greater institutional success and achieving better student outcomes.

Ellucian powers innovation for higher education, partnering with approximately 3,000 customers across 50 countries, serving more than 21 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future.

These solutions and services span the entire student lifecycle, including data-rich tools for student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners and user community of more than 45,000 provides best practices leading to greater institutional success and achieving better student outcomes.

Ellucian’s IT Operations is seeking a talented Senior Systems Analyst (Senior Analyst). The Senior Systems Analyst is the lead of Application Team at Tougaloo College Office of Information Technology (OIT). The Senior Systems Analyst main role is to partner with end users, understand and optimize their business processes, and to assist them in becoming more efficient and effective utilizing technology. This is a high impact role where your contributions will help ensure highly available and secure messaging and identity platforms.

We are looking for a motivated contributor with strong skills in Office 365 and Messaging Infrastructure, Active Directory infrastructure, Entra , SQL reporting, data analysis and ERP troubleshooting. The overall goal of OIT is to support Tougaloo College’s drive for student success. This position reports to the Chief Information Officer at Tougaloo College.

• Gather requirements, create functional specifications based on requirements, create test plans, test/validate project deliverables, validation of system upgrades, troubleshoot operational tasks.
• Bridge the gap of knowledge between OIT and the various business units, maintain continuity on critical processes and projects with remote consultants when required.
• Acquiring institutional business process knowledge, provide business process improvement recommendations, and promote best practices.
• Work on complex projects or complex operational tasks.
• Work with remote consultants on designated projects to ensure there is no gap of understanding between the consultant and the Rider business client. Serve as a backup for consultant for short term/emergency.
• Troubleshoot errors and issues encountered by end users and provide resolution to solve issues to client’s satisfaction
• Train end users or technical support staff to use and support programs.
• Ensure customer satisfaction until the project is complete
• Create or maintain documentation of user guides, handbooks, and/or functional specifications.
• Secure and manage on premises Exchange and Office 365 solutions.
• Secure and manage on premises Active Directory and cloud identity solutions.
• P…