Supervisor, Technical Business Analysis

Responsibilities

• Supervises and/or leads the work of other technical business analysts; including assignment of tasks, evaluation of performance, training, coaching, and ongoing career development.

• Creates requirements-gathering documents to identify business and user needs.

• Creates functional specifications (as well as any other documentation needed) to clearly denote scope and requirements to development and QA teams.

• Creates wireframes or prototypes using Axure RP, or related tools.

• Gathers and adapts business requirement feedback from key stakeholders for new development (ex. Project teams, other COE teams)

• Coordinates with developers, QA teams, and users to plan and execute test processes and ensure functionality and user acceptance.

• Performs deployment verification on Production site(s).

• Performs regression testing for each release (Pre and Post release).

• Assists with internal trainings for new features – ‘Train the Trainer’.

• Assists product leads with writing user stories for new features.

• Assists product development and R&D with client focus groups on features/topics, if needed.

• Assists with product troubleshooting and triage, when required and appropriate.

• Prepares and posts defects/support requests. Manages through to completion and release.

• Supports others with new feature configurations and new project rollouts, if appropriate.

• Assists teams with technical assistance and clarifying functionality for SOP (standard operating procedure) documentation.

• Creates and maintains complex power apps using “low code, no code” tools adopted by IT teams.

• Works with external and internal stakeholders to identify business needs and develop product road maps.

• Ability to lead and supervise others.

• Ability to work collaboratively within a team and independently (with peers, staff, clients, and leadership).

• Ability to work efficiently and accurately so that tasks and projects are completed on time and accurately.

• Proven ability to take initiative and seek solutions.

• Ability to develop a working knowledge of PCG products.

• Strong analytical skills, including the ability to analyze, organize, and present data.

• Strong attention to detail.

• Organization, planning, and time management skills.

• Effective communication skills (presentation, facilitation, and written).

• Curious to learn multiple states, product, and program functions.

• Ability to build and maintain business relationships.

• Ability to use sound judgment in completing tasks and when to seek guidance from Product/ Technology Leads when needed.

Bachelors Degree

• 7+ years of business analysis and/or product design experience.

• Proven record of excellence in documenting, designing, and delivering technical solutions.

• Experience with wire framing/prototyping tools such as Axure RP or Balsamiq suggested or ability to quickly learn.

• Knowledge of Asana, JIRA, MS Project, and other project tracking tools preferred.

• Proficiency in MS Office products, including PowerPoint, Excel, and Word.

• Experience supervising and coaching other technical business analysts

• Prior Education, Health, or Mental Health field experience is a plus.

N/A

• Remote, with occasional (~10-15%) travel to client sites, PCG offices, and other venues for client and team working sessions/meetings

This is a people management job with direct reports. All PCG people managers are expected to:

• Delegate work across the team to achieve business results
• Motivate, engage, and retain team members
• Develop and grow high performing individuals and teams

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of…