Director of IT Services

escription of the job functions the contractor will be expected to perform. The State of Mississippi Division of Medicaid (DOM) administers the state's Medicaid program, providing healthcare coverage to eligible Mississippians. DOM's Office of Information Technology Management supports the agency's mission through enterprise technology services spanning cloud infrastructure, networking, service desk operations, cybersecurity, application integration, and vendor management. DOM is undergoing a significant technology modernization effort that includes migration of enterprise workloads to cloud platforms, implementation of federal interoperability mandates, adoption of cloud-native services, and restructuring of IT service delivery operations.

These concurrent transformation initiatives require sustained, senior level technical leadership to ensure continuity of operations, effective vendor coordination, and successful execution of modernization objectives. The purpose of this Statement of Work (SOW) is to procure staff augmentation services for one (1) Director of IT Services to provide executive-level leadership and operational oversight for DOM's enterprise IT Infrastructure Management (ITIM) and Delivery Services functions.

The contractor shall serve as a key member of DOM's IT leadership team, reporting to the Chief Information Officer (CIO) and/or Chief Technology Officer (CTO), and shall be responsible for the day-to-day management of infrastructure operations, cloud services, vendor relationships, service desk operations, and technology modernization initiatives. SCOPE OF SERVICES:
The contractor shall provide leadership and operational management across the following functional domains:
Enterprise Cloud Services;
Network, Voice & Telecommunications; IT Service Desk & End-User Support;
Infrastructure & Operations;
Cyberscurity Partnership & Compliance;
Vendor & Contract Management; and IT Services Management & Governance. The scope encompasses both ongoing operational responsibilities and active modernization initiatives. Enterprise Cloud Services
· Provide strategic and operational leadership for DOM's enterprise cloud environment, including
· infrastructure provisioning, platform services, identity integration, monitoring, and capacity
· management.
· Oversee cloud migration activities, including coordination with cloud professional services teams,
· managed migration vendors, and DOM internal teams.
· Establish and enforce governance for cloud adoption, architecture standards, cost management,
· security compliance, and operational procedures.
· Manage cloud account provisioning, vendor onboarding to cloud environments, and service ticket
· workflows for cloud service requests.
· Develop strategies for disaster recovery, high availability, and technology resiliency within cloud environments.
· Monitor cloud consumption, performance, and costs; identify and implement optimization opportunities.
· Provide strategic and operational leadership for DOM's enterprise cloud environment, including
· infrastructure provisioning, platform services, identity integration, monitoring, and capacity
· management. Network, Voice & Telecommunications
· Direct enterprise network and telecommunications operations supporting statewide Medicaid business
· functions, including LAN/WAN, wireless, Internet connectivity, remote access, and unified
· communications.
· Oversee load balancing and DNS provisioning for application environments.
· Coordinate with telecommunications carriers, managed service providers, and technology vendors to
· ensure service-level requirements are met.
· Lead modernization of network infrastructure to support cloud services, mobility, and evolving security
·…