Director of Information Technology

Director of IT Services – State of Mississippi

Jackson, MS

Onsite

Monday–Friday, 8:00 AM–5:00 PM CST

12 months

40 hours/week

We are partnering with a State of Mississippi organization seeking an experienced Director of IT Services to provide senior‑level leadership across enterprise infrastructure, cloud services, networking, IT service delivery, vendor management, and technology modernization.

This individual will serve in a highly visible leadership capacity, partnering closely with executive IT leadership and cross‑functional technical teams to support day‑to‑day operations while driving modernization, governance, resiliency, and service improvement initiatives.

• Provide strategic and operational leadership across enterprise IT infrastructure and services
• Oversee enterprise cloud environments, including provisioning, monitoring, capacity management, governance, and cost optimization
• Support cloud migration and modernization initiatives
• Lead enterprise networking and telecommunications operations, including LAN/WAN, wireless, DNS, load balancing, remote connectivity, and unified communications
• Oversee IT service desk and end-user support operations, including incident management, SLAs, KPIs, escalation processes, and customer satisfaction
• Lead enterprise infrastructure operations across compute, storage, virtualization, operating systems, backup, monitoring, and related platforms
• Establish and maintain disaster recovery, high availability, redundancy, and resiliency strategies
• Partner with cybersecurity teams to support security controls, risk assessments, compliance reviews, vulnerability remediation, and audit activities
• Provide oversight of technology vendors, managed service providers, contracts, SOWs, procurement activities, and vendor performance
• Lead IT service management and governance processes across incident, problem, change, configuration, request, and service‑level management
• Develop executive‑level dashboards, reporting, service catalogs, SOPs, and operational documentation
• Lead major incident response, root cause analysis, corrective action, and service restoration efforts
• Coordinate across infrastructure, networking, cybersecurity, architecture, procurement, and application teams
• Provide regular executive updates on service health, risks, priorities, performance, and modernization progress

• 10+ years of progressive information technology experience, including significant enterprise IT operations and infrastructure responsibility
• 8+ years of leadership or management experience overseeing technical teams, engineers, managers, or support personnel
• Experience managing enterprise cloud environments, including AWS
• Experience with AWS services such as EC2, S3, IAM, VPC, Cloud Watch, and Landing Zone architectures
• Strong understanding of enterprise networking, including LAN/WAN, DNS, load balancing, wireless infrastructure, and telecommunications
• Experience with enterprise monitoring and observability platforms
• Experience managing IT service desk operations, service‑level management, incident management, and customer satisfaction metrics
• Experience with IT vendor management, contract oversight, SOW development, and procurement support
• Experience with enterprise data protection, backup, recovery, and resiliency
• Strong understanding of cybersecurity principles, compliance frameworks, and IT governance within regulated environments
• Strong written and verbal communication skills, with the ability to communicate technical issues to executive audiences
• Bachelor’s degree in Information Technology, Computer Science, Management Information Systems, a related field, or equivalent experience

• Experience…