Facilities Operations Manager

This job is with JLL, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Join our dynamic team as an  Operations Facilities Manager  overseeing an impressive portfolio of over 100 critical facilities totaling nearly 2 million square feet across North St. Louis and Eastern Missouri. You'll lead site operations and staff while driving innovation in service delivery, cost optimization, and exceptional facility experiences for our valued client.
This exciting role combines strategic oversight with hands-on management, offering 25-30% travel to diverse locations including central offices and specialized work centers housing mission-critical equipment, with a company vehicle provided for seamless travel between sites. You'll partner with suppliers, implement cutting-edge processes, and shape the future of facilities management while maintaining JLL's renowned standards of excellence.
Check out some of what you will do:
Operations & Maintenance Leadership  - Provide strategic direction for efficient operations and maintenance of all facility electrical, mechanical, structural, and life safety systems while conducting planned site inspections to ensure quality service delivery and user satisfaction

Data-Driven Decision Making  - Analyze trends and utilize data analytics to proactively address issues, communicate solutions effectively, and interface successfully with client senior management, vendors, and all organizational levels

Project Commissioning & Startup Management  - Develop and implement comprehensive startup plans and schedules, coordinate internal disciplines and vendors, ensure all PTPs and job plans are in place, and secure OAT/FAT certificates and required manufacturer documentation

Vendor Management & Cost Optimization  - Monitor work requests, hold vendors accountable for contract scope delivery, continuously improve service quality while reducing costs, and troubleshoot service issues to raise performance standards

Client Relationship & Satisfaction  - Develop positive client relationships, provide conflict resolution and solution analysis, deliver exceptional customer experiences, and resolve quality issues or service complaints promptly

Compliance & Quality Control  - Manage contract compliance and JLL Engineering compliance programs, ensure adherence to applicable codes and specifications, and maintain standards per company policies and federal/state regulations

Budget Management & Reporting  - Prepare detailed operational budgets and generate regular and ad-hoc reports while completing any additional duties and tasks as assigned to support facility operations

Here is who are are looking for:
3+ years of program management experience overseeing custodial, landscaping, waste management, and pest control services in commercial facilities

Technical expertise in HVAC, MEP (Mechanical, Electrical, Plumbing) systems, and critical environment operations

Demonstrated leadership experience managing facility operations teams and service programs

Strong financial management skills with proven ability to oversee budgets and operational expenses

Valid state driver's license and ability to travel between multiple facility locations

Physical Work Requirements
Physical Demands  - Ability to lift up to 60 lbs, frequently climb/bend/kneel/stoop, work from heights up to 30 feet on ladders, and extend overhead while performing maintenance tasks

Environmental Conditions  - Capable of working in adverse conditions including extreme temperatures (hot/cold) and driving for extended periods between facility locations

Office & Administrative Tasks  - Ability to sit and type for extended periods to complete reporting, documentation, and administrative responsibilities

Pay  $80, annually

Schedule:

Monday - Friday day shift with on-call required 24/7 for emergency calls
This position does not provide visa sponsorship.  Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site
-Jackson, MS If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements.  We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and…