Pest Control Supervisor

position summary

• the supervisor has the overall responsibility of providing support to the branch
  manager (bm) to ensure branch profitability, expense, customer service, and productivity
  goals are met.
• the supervisor trains, develops staff, and continuously measures service performance
  against plans and objectives.
• the supervisor provides support to service technicians directly and other employees
  indirectly.
• the supervisor reports to the bm directly and the divisional manager (dm) indirectly.

high school diploma or equivalent required. Minimum of five (5) years’ pest-related
experience. Prior experience recruiting, interviewing, hiring, coaching, training, and
developing people required. Numerical aptitude and good judgment required. Excellent
verbal and written communication skills required. Must have prior experience
establishing and maintaining positive, ongoing, professional relationships with
customers. Must exhibit professional image, credibility, integrity, problem-solving,
organizational, prioritization, and follow-through skills. Vision and ability to execute goals
required. Must possess a valid driver’s license and meet company driving standards.
computer proficiency (spreadsheet and word processing) required.

• responsbilities
  service production
  o monitor route schedules and optimization
  o monitor remaining orders report
  o monitor route size and number of stops and/or types >o spot check 3-3-30 protocol utilization >o ensure inspection report, pics, voice message, etc. Sent following service >o monitor material and supply usage >o perform tech ride-along(s)
• o perform qa visits with existing customers
  o communicate, report, and notify bm/dm if route issues exist or may occur.
  customer service
  o monitor and assist with customer complaints and/or cancellation request >o be abreast of cancellations/net gain by route >o ensure organization’s core values are being utilized by all service technicians >o call and assist with customer cancellations request daily
• inventory
  o perform vehicle inspections monthly
• planning
  assist bm – work closely with bm on a routine basis and provide support to help ensure Service area profitability, customer service, and productivity goals are being achieved.
  o communication – communicate through daily “last call” check in with the service Technicians and provide support when needed.
  o provide input – communicate daily with the bm and inform him/her of any Employee situations that you feel need further attention or action. Inform of any Customer issues or concerns that are not completely resolved to the satisfaction of The customer.
  o recommendations – communicate daily with the bm and make
  recommendations that will ensure better employee morale, route efficiency, Customer service, and help promote a positive company image.
  o informed – stay abreast of industry trends, competitive challenges, and other Relevant management issues. Anticipate, plan for, craft solutions to, and respond Effectively to market demands and customer changes.
• employee inspection
• team building – establish and maintain a level of creditability that encourages Technicians to openly discuss issues. Continually build relationships with the service Technicians and, at all times, promote excellent customer service, quality, integrity, And professionalism.
• inspection – monitor and maintain a top-quality image by ensuring that all service Technicians within your service area are wearing appropriate uniforms and following Dress code in accordance with company policy.
• hygiene inspection – monitor and maintain a top-quality image by ensuring that all Service technicians within your service area are appropriately groomed and/or Presentable.
• training –…