Shift Team Leader. Jackson LilyLifestyle

Shift Team Leader

Rally House is a vibrant retail destination known for offering all things local! We’re expanding rapidly, currently with over 300 stores across the country, and we're on the lookout for enthusiastic individuals who thrive in a dynamic organization. Join our team and enjoy exclusive discounts, a competitive benefits package including flexible PTO, 401k match, parental leave, paid holidays, and continuous development opportunities.

The Shift Team Leader is instrumental in guiding our store team to success by setting a lively pace on the sales floor and keeping the team motivated and focused. This position involves leading shifts, ensuring consistent execution, and fostering an engaging environment for both customers and team members. You will inspire through action, clarity, and a strong sense of urgency.

• Social:
  Display energy and confidence in interactions. Build rapport quickly and cultivate a positive, motivating atmosphere through active engagement.
• Customer Centric:
  Champion the customer experience by establishing service standards and encouraging others to prioritize guest satisfaction.
• Action Oriented:
  Make swift decisions to keep operations moving forward, proactively spotting opportunities or issues and addressing them without delay.
• Directs Work:
  Clarify priorities and guide team members effectively, ensuring alignment and providing ongoing support.

• Assist in the onboarding and training process for new employees.
• Foster a high‑energy, committed store culture.
• Consistently model service behaviors and standards.
• Deliver real‑time coaching and feedback to enhance team performance.

• Prioritize and delegate tasks during shifts to drive operational effectiveness.
• Serve as a reliable source for operational questions.
• Verify the completion of daily routines.
• Quickly escalate any operational risks or issues to management.

• Lead recovery, replenishment, and fixture resets during shifts.
• Maintain high merchandising standards throughout the day.
• Guide team members on visual standards and product placement.
• Support visual transitions and floor setups.

• Lead the sales floor to ensure adequate customer service coverage.
• Promote service excellence and the Party service model.
• Manage escalated customer inquiries with poise and professionalism.
• Adjust staffing and focus based on service needs.

• Drive sales during shifts through a guest‑focused approach.
• Coach team members to seize customer opportunities.
• Support promotions, hot markets, and special events.

• Ability to prioritize, delegate, and perform effectively in a fast‑paced environment.
• Clear and confident communication skills, including coaching and feedback.
• Enthusiastic attitude with a passion for sports and retail.
• Understanding of retail operations, service standards, and visual merchandising.

• Must be at least 18 years old.
• 1-2 years of retail experience preferred.
• Availability for 10 to 20 hours per week, including days, nights, weekends, holidays, and local sports events.

• Must be able to stand and walk for prolonged periods.
• Ability to lift up to 50 pounds.
• Ability to bend, reach, and climb ladders.

Pay range is $16.92 - $18.92 per hour.