Field Executive - Estee Lauder - Jackson

Responsibilities

• Sales‑Related Responsibilities
  • Review retail sales targets and performance of each door on a monthly basis with ASOM.
  • Analyze performance of business vs. sales objectives, sales trends and competition.
  • Generate sales reports.
  • Ensure brand image and visual merchandising are in line with brand standards and philosophy at retail counters.
  • Coordinate and execute the setup of all promotions, in‑store programs and activities.
  • Ensure BAs are aware of the marketing calendar, promotions etc.
  • Give direction and specific instructions to BAs to achieve their sales goals (including individualized coaching based on strengths and weaknesses).
• Marketing Support
  • Coordinate and execute newness, promotions and in‑store program setup in collaboration with ASOM and the Store Design Visual Merchandising team.
  • Monitor product trends, performance and identify potential sales opportunities to ASOM and Marketing team.
  • Ensure all go‑to‑market materials and promotional elements are available on time in store to support launches.
  • Provide promotions report to sales & marketing team post‑campaign implementation as well as competitive intelligence on competitors’ programmes.
• Supervision and Team Management of Beauty Advisors
  • Assist ASOM in recruiting, onboarding, and managing BA headcount and productivity to ensure sufficient staffing coverage for the counters.
  • Ensure BAs uphold grooming standards of the brand they represent.
• Education
  • Train and develop Beauty Advisors through Counter Coaching.
  • Connect with BAs via Virtual Learning Tools and in‑store meetings to train and coach on general selling skills (e.g., how to service customers, upsell/cross‑sell, improve productivity).
  • Coach BAs on brand stories, hero products, and other important brand‑specifics for ELC brands located near the sales floor.
  • Utilize e‑learning platforms, including brand‑agnostic content, to coach BAs toward improving customer experience and sales productivity.
  • Conduct Beauty Advisor / Generic Staff Training of smaller doors.
  • Collaborate closely with the Education team to develop all training/ coaching materials based on required touchpoints; focus on brand‑agnostic topics while reinforcing branded concepts introduced by the Education Team.
  • Coach and motivate BAs based on individual talents and skills to drive sales objectives and brand equity.
  • Conduct initial onboarding for new Beauty Advisors in lower‑tier doors to ensure they are well‑versed on their brands and the travel‑retail environment.
• General
  Spend minimum 70 percent of time in‑store, working and coaching BAs.

• B.A. degree with a minimum of 3 years relevant experience, preferably in the travel retail industry.
• Well groomed.
• Good organization and communication skills.
• Good presentation skills; comfortable with virtual tools such as Zoom, Skype and in‑person presentations.
• Display empathy, agility, and a can‑do attitude.
• Proficient in MS Office and Excel.
• Comfortable / enthusiastic about learning new technology platforms.
• Willingness to travel.
• Proven sales track record.

Anticipated Base Salary Range: $71,040.00 to $ (depending on qualifications, skills, experience and/or budget), based on a 40‑hour work week (range to be scaled accordingly). Included benefits: health, dental and vision insurance; wellness and family support programs; life and disability insurance; retirement savings plans; education‑related programs; paid holidays and vacation time; and a competitive incentive compensation program.

We are an equal‑opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. Accommodations for job applicants with disabilities are available on request.