Customer Support Supervisor

Eaton’s IS AER FMC division is currently seeking a Customer Support Supervisor. This position is based out of our Jackson, MS site.

Expected annual salary range: $97,000 – $143,000.

Salary is a general guideline only. Actual salary depends on candidate skills, experience, qualifications, and business considerations.

Eaton’s Fuel & Motion Control Systems Division of the Aerospace Group has an opening for a Supervisor – Customer Service in Jackson, MS. The Jackson facility employs approximately 500 staff and leads in the design, development, manufacture, and delivery of aerospace hydraulic components, systems, and services. This front‑line leader role drives team priorities, builds organizational capability, leads meetings and projects, and provides training and development to the Customer Service Team.

The position serves as the first point of customer escalation, coordinates across disciplines to achieve satisfaction, manages performance against contract obligations, ensures timely communication, and develops relationships to foster growth opportunities and upsell products.

• Functions as front line leader for Customer Service Team, supporting Customer Escalations & Customer Program Reviews
• Responsible for team development and accountability
• Accountable for contract review of all orders for customer requirements to ensure that the Associate Representative (i.e., Order Administration) is processing orders per negotiated requirements including importing and exporting requirements
• Accountable for ensuring orders are received into the ERP system and/or other support databases. Accountable for ensuring demand alignment of customer demand to ERP system
• Accountable for ensuring that the customer’s supplier web‑based purchasing systems’ requirements are being fulfilled
• Takes ownership of total customer satisfaction
• Strong leadership skills, strong communication skills, detail‑oriented and ability to work in a team environment
• Ability to be organized and manage multiple priorities simultaneously
• Ability to effectively communicate and collaborate with all levels within the organization
• Represents the company at customer review meetings (on and potentially at off‑site meetings)
• Ability to drive for results while working in a matrix environment through developing and empowering individuals and teams
• Managerial courage with good conflict resolution and negotiation skills
• Ability to communicate technical information from engineering and quality to customers with emphasis on problem solution
• Assures compliance with all export control regulations— ITAR

Basic (required)

Qualifications:

• Bachelor’s Degree from an accredited institution
• Minimum five (5) years experience supporting customers with strong understanding of commercial/contractual discipline
• No relocation is offered for this position. All candidates must currently reside within 50 miles of Jackson, MS
• This position requires use of information or access to hardware which may be subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR.
• Must be legally authorized to work in the United States without company sponsorship both now and in the future

Preferred Qualifications:

• Ability to make decisions based on detailed working knowledge of FAA / CAS / TINA requirements

• Soft skill:
  Ability to speak to all levels of the organization

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based on job‑related reasons regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second‑chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

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We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work.