Route Sales Relief

Classification

Exempt for Base plus Commission routes, Non-Exempt for hourly routes.

The Route Sales Representative meets our customers’ needs through up‑selling/cross‑selling and provides superior customer service by proactively managing all route responsibilities. Performs other duties as required. Reports to the District Manager.

• Solicit new customers, up‑sell/cross‑sell/sample all lines of service or product and ensure a profitable product mix.
• Actively participate in promotions and contests, training and audits.
• Follow company policies and procedures regarding installation of new customers and all aspects of service. Performance goals must be met on a regular basis.
• Ensure customer loyalty and retention by providing outstanding customer service. Build relationships, communicate openly, educate customers, manage customer needs and proactively resolve concerns in cooperation with supervision.
• Safely operate a delivery vehicle on each trip, following all applicable laws and company policy. Maintain vehicle cleanliness and perform regular vehicle inspections.
• Handle and process customer payments. Keep route paperwork current.
• Ensure timely and correct deliveries of complete textile loads, pick up soiled textiles and maintain proper inventories in accounts. Service items such as facility maintenance products.
• Monitor and report competitive activity. Keep service agreements current and renewed.
• Return from route and unload soiled textiles in the receiving area of the facility.
• Accurately prepare route paperwork and follow check‑in procedures.
• Follow written and verbal instructions and perform other tasks as directed by supervision.

• May work with and support other service personnel as required by supervision.

• Have and maintain a valid driver’s license; CDL when applicable.
• Have and maintain a driving record free of chargeable accidents, speeding or safety violations.
• Demonstrate excellent skills in the operation of vehicles and have at least one year of safe and successful driving experience.
• Demonstrate excellent customer service and route sales skills.
• Excellent verbal and written communication skills in English, ability to comprehend and follow direction, good time‑management skills and a team player.
• Recognize colors, sizes and types of product and count, add and subtract accurately.

• High School graduation or equivalent experience.

• Daily travel by delivery vehicle within a route.

• Operating vehicles on public roads, in and out of customer locations, loading areas of a typical industrial laundry facility, Service Center or depot.
• Indoor and outdoor areas of a typical industrial facility.

• Physical demands – sitting, grasping, driving, stooping, climbing stairs, moving carts up to 500 lbs, lifting up to 75 lbs, standing, walking, writing, speaking, hearing.

Revised:06/20/2019