Sales & Operations Advisor

Job Overview

The Sales and Operations Advisor focuses on delivering effective customer interactions by understanding customer needs and matching them with the right vehicle, inventory, and financing options. The Advisor ensures each customer either completes a purchase or understands the next steps to do so and supports dealership operations through required operational tasks, maintaining compliance, and ensuring a consistent, high‑quality customer experience.

• Build strong partnerships with customers who have expressed interest in purchasing a vehicle, guiding them through the Drive Time Nurture and Sales processes.
• Manage the full sales cycle by completing sales calls to secure appointments and converting scheduled visits into completed sales.
• Perform operational responsibilities including opening/closing the store, cash handling, sales, nurture activities, inventory management, audits, and administrative tasks (documentation, tags, title/registration).
• Maintain expert knowledge of dealership inventory, website, OET experience, financing options, and all related sales processes.
• Continuously develop sales competencies, including negotiation, customer experience, and core selling skills.
• Collaborate with and support team members, contributing to a positive, safe, and highly effective team environment.
• Deliver a world‑class, tailored customer experience in the dealership and introduce customers to the full Drive Time family of companies.
• Serve as a training partner for new hire Sales and Operations Advisors, supporting onboarding and skill development.
• Execute company directives, initiatives, and expectations while actively seeking feedback and participating in training and development.
• Progress through a multi‑phase, learn‑and‑earn role (Levels 0–4) assuming increasing responsibility for sales, operations, inventory management, and dealership leadership as certification is achieved.

• High School Diploma or GED required;
  Associate’s or bachelor’s preferred or equivalent experience.
• Minimum 3 years of experience in sales and retail operations with proven success in driving sales performance, managing operational processes, and delivering high‑quality customer experiences.
• Valid driver’s license with an acceptable driving record for the previous 3 years.
• Must be at least 18 years of age.
• Ability to pass a drug test and a background check.

• Must be able to remain in a stationary position at least 75 % of the time.
• Occasionally move about inside the office to access file cabinets, office machinery, etc.
• Requires visual acuity and manual dexterity to constantly operate a computer and other office productivity machinery.
• Frequently communicate with internal and external customers. Must be able to exchange accurate information in these situations.
• This position could require moving objects up to 20 pounds.

• Medical, dental, and vision coverage with significant insurance premium contributions.
• 401(k) retirement plan and company‑paid life insurance policy.
• Short and long‑term disability coverage.
• Tuition reimbursement for professional development.
• Wellness program including self‑guided coaching, incentive cash, and discounts on medical premiums for health‑related activities.
• Competitive pay across the organization.
• Consistent work schedule; closed on Sundays.
• Monthly bonus share, sales contests, and other incentives to recognize job performance.
• World‑class training and development opportunities, with certification and manager training programs.
• Paid time off, holidays, wellness days, and vacation for part‑timers.

Drive Time is a drug‑free, tobacco‑free workplace and an Equal Opportunity Employer. Hiring is contingent upon successful completion of background and drug screening. Drive Time seeks the right person for the job and for Drive Time, offering plentiful opportunities to grow in a professional, fun, and high‑energy environment.