Inside Sales Representative

Overview

Generate sales by providing superior customer service and technical assistance through email & phone interaction with SMH customers and prospective customers. Success will be defined by increasing MRO business through existing and new customer accounts and meeting annual goals set by SMH management.

• Generate MRO sales by pro‑actively calling customers to prospect and follow up on sales opportunities including but not limited to quotations, email inquiries, leads, etc., and cold calling accounts. Also, proactively solicit new parts and service sales to current and potential customers through probing and listening to customers or callers.
• Utilize all industry standard and Syntron MH marketing and sales tools, techniques and practices to win business resulting in quotation conversion, closing of sales opportunities, upselling, and otherwise.
• Assist with strategic accounts as a point of contact for day‑to‑day activities.
• Responsible for providing superior customer service, including timely product quotation and the expediting and generation of sales orders for assigned product lines, parts, and customers.
• Routine follow up and maintenance of open quotations and any necessary revisions.
• Coordinate Return Goods and Credits between customer, manager, and order editor.
• Review large dollar ($10,000 plus) orders to ensure orders are complete and correct per purchase order.
• Track large orders through to completion and on‑time delivery; communicating timing issues both internally and externally when appropriate.
• Work closely with distribution channel and Rep agencies as needed to further sales.
• Coordinate preparation and response for special request orders with appropriate in‑house departments to meet customer needs and further sales.
• Provide direction and assistance in expediting customer orders. In the case of International business, advise customers and SMH shipping personnel on the size and quantity of containers needed and/or the best method of shipping products.
• Obtain freight quotes and negotiate prices of containers and bulk freight for customers. In the case of International business, coordinate with SMH shipping personnel to ensure customers and freight forwarders have all documentation required to clear customs and ultimately be delivered to the end user on time.
• Work with customers and SMH shipping personnel to schedule containers for all shipments out of the country (per customer needs).
• Review and advise on Letters of Credit and support Credit and Collections department on outstanding invoices; communicating with customers when appropriate.
• Provide phone‑based troubleshooting and diagnostic/technical assistance to customers when appropriate and/or coordinate responses with the appropriate internal personnel.
• Comply with ISO
  9001 quality policies and procedures.
• Proactively initiate actions such as corrective action request (CARS) to address issues communicated by customers.
• Participate in, or may lead, team‑based issue resolution process as required across all departments.
• Proactively probe customers or callers for possible additional sales or services to be offered.
• Provide leads to external sales team as they present themselves and work closely with external sales team to coordinate larger requests or projects.
• Ensure all customer requirements are met including but not limited to reporting, on‑line portal usage, Order Acknowledgments, Advanced shipping and tracking notice.
• Ensure all required internal and customer required paperwork is completed accurately and processed per specific policies or work instructions.
• Participate in team and company meetings or events as requested as well as monthly one‑on‑one with manager.

• Bachelor’s degree in a related field and minimum two years inside sales and related product experience; or Associates degree and four years inside sales and related product experience; or High School diploma/GED plus six years inside sales and/or related product experience.
• Proficiency in Windows based computer applications is required.
• Experience with Syteline is preferred.
• Ability to communicate effectively and professionally via phone, email, fax and in person is required.
• Mechanical and/or electrical aptitude and ability to read blue prints.
• Demonstrated problem solving, diagnostic and facilitation skills.