Client Relations Specialist

Client Relations Specialist

Call 4 Health is a leading healthcare contact center and outsourced services company delivering communication solutions to health systems, hospitals, physician groups, and healthcare organizations nationwide. We are committed to improving patient access, clinical communication, and operational efficiency through technology-enabled, people-powered service.

Call 4 Health is seeking an experienced and proactive Client Relations Specialist to support and manage assigned client relationships, implementation activities, and ongoing account needs. This role will serve as a key point of contact for clients, supporting both onboarding and day-to-day account activity while helping maintain strong relationships, ensure timely follow-through, and identify opportunities to strengthen and expand existing client partnerships.

This is a client-facing role that requires professionalism, organization, initiative, and strong communication skills. The Client Relations Specialist will communicate externally with clients and internally with departments across the organization to ensure services are set up properly, client needs are addressed, issues are resolved, and account activity continues moving forward. This role is also responsible for preparing presentations and client-facing materials, supporting outreach and follow-up efforts, maintaining accurate activity within CRM systems, and helping ensure visibility into account status, priorities, and next steps.

The ideal candidate will understand healthcare services and be able to speak to Call 4 Health's remote medical call center solutions with confidence. This individual should be self-directed, organized, proactive, resourceful, and able to work with minimal hand-holding while managing multiple priorities and communicating effectively across internal and external teams.

The Client Relations Specialist should also demonstrate an understanding of AI agents and AI-enabled workflows and use these tools appropriately to improve efficiency, enhance productivity, assist with reporting and documentation, support communication and workflow organization, and help streamline post-call work and other administrative tasks while maintaining confidentiality, HIPAA/PHI safeguards, data privacy, and company standards.

Key Responsibilities:

• Client Relationship Management:
  Serve as a primary point of contact for assigned clients and related account activity.
• Build and maintain strong working relationships with key client contacts and stakeholders. Maintain regular communication with clients to support relationship growth, visibility, and ongoing engagement. Serve as a liaison between the client and Call 4 Health and act as the lead point of contact for client requests and account management matters. Ensure the timely and successful delivery of Call 4 Health solutions and services to clients.
  
  Maintain business relationships with current clients to support a successful long-term partnership. Keep account activity organized, documented, and moving forward in a timely manner.
• Implementation & Account Support:
  Support client onboarding and implementation activities for newly contracted partnerships and existing client expansions. Coordinate internally with Operations, Performance Development, Billing, Quality Assurance, IT, and other departments to support account needs and service setup. Help ensure all aspects of each client's requested services are set up, prepared, and communicated for a smooth and successful launch or transition. Coordinate onsite and offsite meetings, trainings, follow-up items, materials, and internal preparation related to assigned clients.
  
  Research and problem solve client complaints, concerns, or questions using reports, systems, and web portals. Communicate client updates, needs, priorities, and concerns to leadership and other appropriate internal teams. Escalate concerns or barriers promptly and help drive solutions.
• Account Growth & Opportunity Support:
  Identify opportunities to strengthen Call 4 Health's presence within existing client relationships. Help open doors to additional opportunities within assigned accounts and related client networks. Support outreach efforts within the existing client ecosystem to generate interest in Call 4 Health's services. Collaborate with clients regarding service needs, volume, contracts, billing, and additional solutions as appropriate. Identify clients that may have potential for additional business opportunities.
  
  Support upselling of services and solutions where appropriate during implementation or ongoing account support. Work closely with leadership and internal teams to help move opportunities forward within assigned accounts.
• Presentations, Materials, CRM & Reporting:
  Develop presentations, account materials, and client-facing content tailored to assigned accounts and client needs. Assist with targeted email campaigns, outreach efforts, and follow-up communication related to assigned clients. Maintain…