National Account Executive

Job Summary

Provide technical, commercial, and customer‑service support through dedicated account management for Entergy’s National, Middle‑Market C&I, and Large Governmental customer segments—serving as a primary point of contact with overall responsibility for growth and service excellence. Serve as a strategic partner to national accounts customers by executing data‑driven, proactive engagement, formal account planning with measurable outcomes.

• Manage a large portfolio of Entergy’s largest multi‑jurisdiction customers and oversee end‑to‑end customer experience.
• Ensure consistent customer engagement to deepen relationships and improve satisfaction.
• Develop and implement account plans for assigned national accounts.
• Resolve customer issues and concerns related to sales, service and reliability for the managed account portfolio.
• Conduct strategic account reviews, combining historical insights, market trends, and data‑driven insights to improve customer experience and identify opportunities for continued partnership and growth.
• Drive ongoing proactive outreach using data, AI, and CRM insights; deliver value‑focused meetings.
• Manage outage communications and represent national accounts during storm events; coordinate with ERT and Digital teams.
• Promote existing products and services, generate leads, and work with OpCos, customers, and others to develop additional solutions/products to meet customer needs. Engage customers in ESG discussions and support sustainability initiatives.
• Prepare and deliver “State of the Account Reports,” complete rate comparison studies, and update interactions and account management activities in Salesforce.
• Coordinate managed account customer service activities related to power quality, reliability, billing, engineering, and construction; negotiate and coordinate service and contract activities associated with new and expanding managed account customers. Handle contract administration for standard commercial needs.
• Manage internal stakeholder relationships across power delivery, customer service, economic development, billing, EBC, rate administration, OpCo regulatory, and other functions to support premier customer service.

• Education:
  
  BS Engineering preferred; BS Business, Management, Finance, or equivalent work experience.
• Experience:
  
  5+ years of customer service experience.
• Knowledge, skills, and abilities:
  • Understanding of overall utility operations processes and procedures.
  • Strong skills in business retention, expansion, and recruitment.
  • Knowledge of ESG and sustainability concepts and related products and services.
  • Proven sales experience.
  • Knowledge of rates, contracts, and resolution of complex power quality/reliability issues.
  • Knowledge of major accounts billing, account management, sales/service, and customer operations including meter reading and large customer accounting.
  • Negotiation skills.
  • Strong interpersonal and communication skills.
  • Proficiency with Salesforce and Microsoft Office suite (Word, Excel, PowerPoint).

The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on protected characteristics and prohibits any interference with the ability of employees to perform expected job duties.