Counter Sales Associate-HVAC & Plumbing

Ferguson -  - Responsibilities:
Engage customers at the counter, on the phone, and via email to understand needs and recommend solutions;
Serve as a product expert in plumbing and HVAC to guide customer decisions;
Drive sales growth by identifying opportunities to upsell, cross-sell, and promote strategic products and programs;
Utilize tools and resources (catalogs, computer systems, manufacturer databases) to locate parts and provide accurate, timely information;
Process transactions efficiently while ensuring accuracy and a positive customer experience;
Collaborate with Outside Sales Associates to support account growth;
Manage special orders and follow up on order status, back-orders, and delivery timelines to maintain customer satisfaction;
Assist with inventory management, cycle counts, and stock organization;
Adhere to all safety regulations, including proper use of PPE