Network Engineer

Company Overview

Canopy Children's Solutions is Mississippi’s most comprehensive nonprofit provider of children’s behavioral health, educational, and family support solutions. Founded in 1912, our diverse team is committed to honoring the voices of Mississippi children and families. We are a Great Place to Work for the fifth consecutive year and offer a comprehensive benefits package to all eligible full‑time employees.

Core Values:

• The voice of our children and families always comes first
• Relationships matter and our differences make us stronger
• We take great joy in service to others
• Our families and our communities deserve our very best

Benefits:

• Competitive Compensation
• 403(b) Retirement Plan with Match
• Medical, Dental, Vision Insurance
• PTO/Vacation
• Employee Wellness Program and Counseling Services

The Network Engineer is responsible for design, implementation, support, monitoring, security, and ongoing optimization of Canopy Children's Solutions network infrastructure. This role manages network hardware and services, including routers, switches, wireless systems, firewalls, virtual environments, domain services, backup solutions, and disaster recovery systems. The Network Engineer monitors performance, troubleshoots complex technical issues, and ensures reliability, availability, and security across multiple locations.

Collaborating with the Director of IT Operations, the Engineer works to improve infrastructure performance, strengthen cybersecurity, and support organizational goals.

• Install, configure, and support the organization’s LAN, WAN, and Internet systems.
• Configure and implement network hardware, software, and network communication gateways.
• Investigate, diagnose, and resolve complex network, connectivity, and infrastructure issues promptly.
• Implement and support network security controls in alignment with policies and industry standards.
• Assist in maintaining secure access controls, network segmentation, and data protection measures.
• Set access and authorization controls for everyday operations and emergency procedures.
• Maintain transmission security controls, including access control mechanisms, audit trails, event reporting, encryption standards, and data integrity protections.
• Monitors network performance and availability, proactively identifying and addressing issues.
• Responds to network incidents and service disruptions, documenting root cause and resolution.
• Implement network changes per established change management processes.
• Work with IT leadership, vendors, outsource rs, and contractors to support network solutions and services.
• Monitor and support effectiveness of security solutions such as firewalls, anti-virus, and intrusion detection systems.
• Maintain up‑to‑date network diagrams, configurations, and operational documentation.
• Support audit and compliance efforts by maintaining documentation and providing requested system information.
• Provide technical assistance to network operations staff.
• Conduct research and make recommendations on network products, services, protocols, and standards to support procurement and development efforts.
• Create and maintain disaster recovery and emergency operation procedures and risk tolerances for the network.
• Demonstrate sensitivity and responsiveness to cultural/socioeconomic differences in the service population.
• Other duties as assigned.

• Bachelor’s degree in Computer Science or a related field and a minimum of five (5) years of directly related experience.
• Working knowledge of LANs, WANs, Microsoft Server Systems, SQL, Cisco networking, and VPNs.
• Network security experience. CCNA, Network+, Security+ certifications preferred.