Field Service Technician-Electric Power Generation - Puckett Power Systems-Jackson

Company Overview

Puckett Machinery Company is the Caterpillar® heavy equipment, rental services, and power systems dealer for central and southern Mississippi. With 15 locations, we prioritize helping our customers succeed.

We are seeking experienced Electric Power Generation Field Service Technicians based at our Jackson, MS location. The Technician provides field service support for Caterpillar diesel and natural gas electric power generation and petroleum engine product lines.

• Perform maintenance, inspections, load banking, troubleshooting, and repair of engine and electrical related systems.
• Commission engines/generators and coordinate maintenance or commissioning of transfer switch and switch gear systems.
• Troubleshoot, problem solve, and identify issues through failure analysis.
• Test, measure, align, and adjust engine systems and components.
• Research and determine re‑usability of parts in accordance with published manufacturer guidelines.
• Coordinate ordering of replacement parts with supervisor.
• Prepare and submit detailed, legible service reports using prescribed forms and procedures promptly.
• Keep supervisor apprised of status of assigned repair jobs and assist in addressing customer questions and concerns.
• Provide technical guidance, assistance, and training to internal technicians and customers as requested.
• Troubleshoot field service delivery‑related problems (weather, traffic, breakdowns) to real‑time resolution.
• Maintain all motor vehicle logs, documentation, and driving standards per Department of Transportation (Use the "Apply for this Job" box below). company requirements.
• Inspect assigned vehicle and equipment daily and report repair/maintenance requests to manager.
• Maintain vehicle in a clean, fueled state of readiness.
• Maintain a professional appearance at all times.
• Keep up to date with developments in tooling, technologies, and systems.

• Starting pay $25+/hour, depending on experience.
• Comprehensive benefits plan including Medical, Dental, Vision, 401(k), Life and Disability.
• Flexible Paid Time Off.
• Field service vehicle.
• Specialized technical training (factory training after one year of service).

• High school diploma or GED required. Diesel engine, construction equipment and/or truck engine training and certifications through accredited technical schools or relevant military experience preferred.
• Minimum 4–6 years of hands‑on work experience as a diesel technician repairing Caterpillar or competitor spark‑ignited engines, electrical switch gear, and diesel/electric systems. Minimum 3 years of field service experience required.
• Ability to read and comprehend moderately difficult computer‑based schematics, specifications, service and parts literature, technical bulletins, safety manuals, and other related publications.
• Solid mechanical systems knowledge of diesel engines, engine failures, electrical and hydraulic systems.
• Proficient in the use of mechanical test equipment including CAT ET, PL1000 interface, and EMCP programming.
• Ability to safely use material handling equipment and tooling and wear company required PPE during a shift that may last 8–11 hours.
• Current Class D motor vehicle license, DOT medical certification, and other related licenses as required by the Department of Transportation, federal, and/or state statutes.
• Must maintain a driving record (MVR) that adheres to the company’s motor vehicle policy standards.
• Good knowledge of DOT regulations and transportation industry practices.
• Excellent customer service and interpersonal communication skills.
• Good problem‑solving skills, detail oriented, and ability to work with a high level of accuracy.
• Good computer skills using related information system applications (ex: SIS, DBS).
• Ability to perform duties with a sense of urgency, exceeding customer expectations.
• Ability to work independently in a dynamic, fast‑paced field service environment.
• Ability to work standard five‑day work schedule, including daily overtime and weekend hours as necessary.
• Possess a complete set of basic mechanic hand tools including drives, sockets, and wrenches.

We’re the Caterpillar® heavy equipment, engine, and rental services dealer for central and southern Mississippi. We also serve as an authorized Weiler forestry machine dealer and SITECH construction technology dealer for the southern half of the state, providing the finest equipment and top‑quality parts, service, and expertise.