Principal Systems Software Engineer

** Job Description*
* Owns complex system modules and fleet automation workflows; defines integration contracts across software, firmware, and hardware. Leads deep-dive investigations for incidents and hard faults; creates durable fixes and preventive controls. Designs performance, reliability, and fault-tolerance improvements for drivers, services, and provisioning pipelines vates code quality via reviews, patterns, and tooling; sets standards for observability, security, and compliance. Guides platform bring-up and diagnostics;

collaborates with silicon, board, and firmware partners to validate end-to-end behavior. Designs and implements firmware components integrating diverse interfaces and protocols; diagnoses cross-domain issues (firmware/hardware/OS/ bootloaders) with logic analyzers, JTAG, and emulators; participates in schematic/board reviews; leads initial board/device bring-up; develops and debugs advanced features (e.g., RAS, high-speed I/O, chipset/SoC services) across ARM, AMD, Intel, and custom ASIC/FPGA platforms.

** Responsibilities*
* ** Key Responsibilities*
* ** Systems Software Development:*
* + Design, develop, and maintain complex system software modules for managing, monitoring, and provisioning computer servers, storage, networking, and GPU subsystems in hyperscale environment.

+ Utilizes advanced knowledge to design, develop, and deploy software layers and tooling to automate hardware provisioning and onboarding of servers to large-scale fleet.

+ Play a significant role in platform bring-up, firmware updates, platform-level diagnostics, and complex cross-layer debugging.

+ Diagnose and resolve complex issues across software, firmware, and hardware layers, working in Dev Ops and incident response paradigms to maintain reliability and availability.

** Software Development and Coding:*
* + Designs software solutions and analyzes and identifies requirements to achieve business and operational goals, sharing results with manager upon completion.

+ Adheres to and improves execution of all phases of the software development lifecycle; provides guidance and coaching to engineers to drive improvements.

+ Utilizes advanced knowledge to develop and guide new software features and enhancements leading design specifications, ensuring accessibility, and develops documents to clarify software design and code.

+ Leads code reviews in multiple areas to help drive improvements.

+ Conducts debugging and troubleshooting to identify and fix complex software issues.

+ Develops fixes for identified issues.

+ Implements comprehensive software testing (e.g., functional and non-functional testing), quality assurance processes, software error logging, monitoring, and observability for effective debugging, sharing work with manager and/or lead upon completion.

+ Conducts performance profiling and optimization of coding, building scalable solutions, and anticipating and resolving potential outcomes.

+ Troubleshoots and resolves complex issues related to application programming interface (API) functionality and integration. Implements complex API versioning, lifecycle, and interoperability strategies.

** Software Architecture - Software System Structural Design:*
* + Implements and contributes to developing software, systems, and services, ensuring review by manager and/or senior technical leaders upon completion. Recommends project or design scope.

+ Provides technical guidance and coaching to less experienced developers in existing software architecture.

+ Contributes to periodic reviews and ensures adherence to architectural standards.

+ Collaborates with stakeholders and networks externally to ensure work aligns with software architecture.

+ Implements complex performance optimization and scalability strategies in software design.

+ Occasionally conducts technology research and evaluation for potential architectural changes that may have an impact on results for the team.

** Issue/Defect Collaboration - Software Products Support:*
* + Collaborates with stakeholders to understand customer issues and align solutions.

+ May provide advanced technical guidance and support to customers regarding customer-reported issues.

+ Advocates for customers' interests and suggests product enhancements based on feedback.

+ Provides input to ensure customer satisfaction through timely resolution of issues and effective communication.

+ Identifies and implements customer issue and/or defect handling and training processes.

+ Investigates and troubleshoots complex and broad reaching/scoped maintenance issues to ensure customer agreement on short- and long-term solutions (e.g., future enhancements).

** Practices and Standards Compliance - Security and Compliance:*
* + Collaborates with the team and externally to follow development practices and coding standards, providing coaching to less experienced team members.

+ Participates in peer review processes, provides technical leadership, and ensures code quality and adherence to broad acceptance criteria during…