Dispatch Associate

Dispatcher

Hourly rate starting at $17.25 DOE

We are hiring Dispatchers to respond to emergency and non‑emergency calls for ambulance and transportation services. This person assigns and routes transportation requests and provides clear communication in all situations to ensure quality support and care to our customers.

• Dispatche proficiently monitor and respond to calls and emails using established call handling time, leveraging the communication and information management system to deliver excellent customer support to providers, facilities, and member representatives.
• Use appropriate methods to schedule, assign, review and route transportation requests.
• Clearly document communications following protocols and processes, and properly identify and escalated issues as necessary.
• Effectively communicate trip data including confirmations, routing time, issues and performance.
• Work collaboratively and in a professional manner with all allied health and public safety personnel as well as your fellow coworkers.
• Demonstrate organization, multitasking and time management skills.

• High school diploma or equivalent (GED).
• Some work experience, preferably in dispatch or routing calls in customer service.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.