Solutions Manager

Overview

This position reports to the Director of Sales and Marketing and oversees a team of seasonal or part‑time associates to process group and partnership agreements or group tickets and event orders to increase revenue. In addition to order and agreement processing, this role will assist in the transformation of the transaction process to drive efficiencies for the Small Group Demand business segment.

• Assist with and help improve the organizational process needed for order taking, contracting, invoicing, inventory management, payment processing and deliverables distribution for groups and partnerships
• Manage a team of part‑time and seasonal associates to clearly define expectations and manage workload
• Work with Call Center and e‑com teams on cross‑training and operations to book and service inbound sales customers.
• Work with Sales and Marketing Execution Area Manager and their team to ensure customers orders are fulfilled in a timely, efficient and best‑in‑class manner.

• Associate's degree or vocational/technical school. Bachelor's degree in Sales, Marketing, Business, or Administration is preferred.
• 2-4 years of work‑related experience.
• Exposure to Salesforce Marketing Cloud, Adobe Campaign & Creative Suite is preferred.
• Exceptional written and verbal communication skills; ability to manage multiple projects at various times.