Cashier III

Coach

Jackson, NJ, US – Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

The Cashier role is critical to the overall impression that a customer receives during their visit to Coach by applying the Coach Service skills at the Cashwrap. A Cashier’s ability to offer friendly, efficient service is vital to ensuring a positive customer experience. Cashiers must be able to assess the store environment, understand the needs of their customer (and any waiting customer) and match their service appropriately.

• Greeting the customer with a smile, eye contact and offering your name.
• Interacting genuinely and naturally with the customer and acting as an ambassador to the Insider Program.
• Engaging customers in verbal and non‑verbal conversation at the Cashwrap and in line (when no supervisor or line leader is present).
• Reading customer cues and determining their needs.
• Demonstrating high integrity when capturing customer information such as name, address, email (as permitted by state law) and maintaining password confidentiality.
• Performing cashier end‑of‑shift audits in partnership with store management.
• Verifying, approving and completing return processes in accordance with policy.
• Ensuring repairs and damaged/scrap returns are processed, labeled and ticketed in partnership with management.
• Assisting in training and development of cashiers in partnership with management.
• Monitoring and reporting equipment issues to management.
• Maintaining Cashwrap organization and cleanliness.
• Suggesting multiple add‑ons and selling gift cards.
• Maintaining media and cash accurately and in compliance with policy.
• Delivering product purchases to the customer appropriately.

• Polite and friendly with a positive attitude and energy.
• Ownership of the role, high personal and professional integrity, appropriate sense of urgency.
• Balanced, focused and maintains composure under pressure; aware of the environment at all times.
• Comfortable with technology, willing to learn new tech‑based procedures.
• Ability to handle customer concerns and answer questions appropriately.
• Ability to partner with management on customer issues.
• Ability to multitask, prioritize and adapt to each customer’s needs.
• Efficient service without compromising customer service, confident product knowledge, clear communication to diverse customers, influence on customer decisions.
• Knowledge of store policies and procedures, including the “Insider Program” policies.

• Experience: 1–3 years of cashier experience in a luxury retail service environment preferred; current knowledge of fashion trends and competition.
• Education: High school diploma or equivalent; college degree preferred.
• Technical: Knowledge of cash register systems, basic computer skills (iPad/laptop, Mobile POS, Internet), use of walkie‑talkie, ability to read price/product release sheets.
• Schedule: Ability to work a flexible schedule, including nights, weekends, busy seasons, high‑traffic sales days (e.g., day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day).

Note:

This document serves only as a sample of the job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Coach is an equal opportunity and affirmative action employer.

Americans with Disabilities Act (ADA) – Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1‑855‑566‑9264 or e

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