Collections Specialist

Key Responsibilities

• Collect and follow up on outstanding customer invoices to ensure timely payment.
• Monitor accounts receivable aging reports and prioritize overdue accounts.
• Investigate and resolve billing discrepancies, payment disputes, and account issues.
• Maintain accurate customer account records and collection notes.
• Communicate professionally with customers regarding payment status and account balances.
• Collaborate with internal departments such as Sales, Customer Service, and Accounting to resolve payment delays.
• Reconcile customer payments, credit memos, and adjustments.
• Support accounts payable activities, including invoice verification and vendor communication.
• Provide U.S. accounts payable support for business deposits, check pass, etc.
• Provide updates on outstanding balances and collection activities.
• Ensure compliance with company policies, financial procedures, and collection regulations.
• Assist in improving collection processes and reducing delinquent accounts.

• Strong communication and negotiation skills.
• Excellent problem‑solving and conflict‑resolution abilities.
• High level of accuracy and attention to detail.
• Ability to manage multiple tasks and meet deadlines.
• Customer‑focused with a professional attitude.
• Strong organizational and time‑management skills.
• Ability to work independently and collaboratively within a team.
• Analytical thinking and decision‑making skills.
• Associate’s or Bachelor’s degree in Accounting, Finance, Business Administration, or related field preferred.
• Equivalent work experience may be considered.
• Proficiency in accounting software and Microsoft Office applications.
• Strong written and verbal English communication skills.
• 2+ years of experience in collections, accounts receivable, or accounting support.
• Experience handling customer disputes and overdue accounts.
• Previous exposure to accounts payable functions preferred.
• Experience working in a fast‑paced, deadline‑driven environment.
• Understanding of accounting principles and financial processes.
• Knowledge of collection procedures and credit management.
• Familiarity with U.S. accounts payable processes and vendor payment practices.
• Understanding of customer service best practices.
• Knowledge of compliance standards and financial controls.

Annual pay range $41,104.80 – $51,381.00 plus overtime.

Primient is an equal opportunity employer committed to a diverse and inclusive workforce.