Part-Time Veteran Services Administrative Assistant

Employment Opportunities

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• Assist in preparing and submitting VA claims, appeals, and other benefit applications.
• Schedule appointments, manage files, and maintain accurate case records.
• Greet and assist veterans and families in person, by phone, or via email.
• Conduct initial intake interviews to gather required information and documentation.
• Prepare letters, forms, and supporting documents as directed.
• Maintain confidentiality in accordance with HIPAA and federal guidelines.
• Research benefits and eligibility under VA, federal, state, and local programs.
• Track claim status and provide updates to clients.
• Perform data entry and manage digital/paper filing systems.
• Coordinate with VA representatives, medical facilities, and community agencies.
• Support community outreach, workshops, and veteran events.
• Provide backup support during VSO absence or field visits

• Experience with veterans, military families, or customer service roles preferred.
• Strong organizational, communication, and interpersonal skills.
• Proficient in Microsoft Office and database systems.
• Ability to handle sensitive information with discretion.
• Familiarity with VA systems (eBenefits, VA.gov, VBMS) is a plus.
• Must pass background check, have a valid driver’s license, and be able to obtain TDVA accreditation within a year of hire.
• Primarily sedentary with occasional standing, walking, and light lifting.
• May require travel for appointments or events.
• Works under supervision of the Veteran Services Department Head or Director.
• Regular attendance and punctuality required.
• Part-time:
  Monday - Thursday 8am – 2pm and Friday 8am – 12pm

• Must follow federal and state veterans’ benefits laws and procedures.
• May be required to attend training (e.g., TRIPS, VA Privacy).
• Role may involve supervising volunteers or interns in some jurisdictions

This position blends administrative support with veterans’ benefits advocacy, both technical skills and compassionate service.

The above information is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities of this position.

Madison County, Tennessee is an Equal Opportunity Employer. Qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, marital or veteran status, disability or any other legally protected status.