Senior Sales Support Specialist

Job Title:

Specialist, Project Management (Remote)

• Participate in the planning, development, implementation, and support of operational activities.
• Answer incoming calls and refer calls to the appropriate person.
• Identify ways to streamline operational procedures between or within departments.
• Coordinate rewards and recognitions and other employee engagement activities on the floor.
• Update, maintain, prepare, and/or distribute operational status reports utilizing various software programs.
• Coordinate meetings as requested.
• Assist the operations management team in prioritizing daily initiatives.
• May assist in the completion of expense reports.
• Deliver expert customer experiences with a smile.

• Bachelor's degree in business administration, marketing, project management, sales, communications, or a related field; or equivalent experience.
• PMP (Project Management Professional), CAPM, Agile, Scrum, or equivalent certification preferred.
• 3+ years of project management, sales operations, account management, business development, or related experience.
• Experience supporting B2B sales teams, client onboarding, implementation projects, or revenue-generating initiatives.
• Proven ability to manage multiple projects simultaneously in a fast‑paced sales environment.
• Strong understanding of B2B sales processes, lead generation, pipeline management, forecasting, and customer lifecycle management.
• Experience coordinating cross‑functional teams, including Sales, Marketing, Operations, Customer Success, Training, and Leadership.
• Proficiency with CRM platforms such as Salesforce, Hub Spot, Microsoft Dynamics, or similar systems.
• Experience tracking key performance indicators (KPIs), project milestones, sales metrics, and business outcomes.
• Strong analytical skills with the ability to interpret data and provide actionable recommendations.
• Experience developing project plans, timelines, status reports, dashboards, and executive presentations.
• Excellent organizational, communication, and stakeholder management skills.
• Ability to identify risks, manage competing priorities, and drive projects to successful completion.
• Advanced proficiency in Microsoft Excel, PowerPoint, Teams, SharePoint, and other business productivity tools.
• Experience with process improvement, change management, and operational efficiency initiatives preferred.
• Must reside in the United States and have a valid U.S. address for residence.

• Medical, dental, and vision insurance.
• Comprehensive employee assistance program (EAP).
• 401(k) retirement plan.
• Paid time off and holidays.
• Paid training days.
• Daily Pay enrollment option to access pay early.
• Company‑supplied technologies for work‑at‑home.

Concentrix is an equal opportunity and affirmative action (EEO‑AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other basis protected by law.