Claims​/Investor Claims

Claims Support/ Investor Claims

Consolidated Analytics, Chennai, Tennessee, United States

Consolidated Analytics | End-to-End Mortgage Solutions. Real Expertise. Real Results.Consolidated Analytics is a data-driven mortgage solutions partner supporting the full life of the loan, from origination through servicing and capital markets. We combine asset-level intelligence with enterprise-scale solutions to power smarter decisions and measurable business outcomes. Our integrated capabilities span due diligence, residential and commercial valuation, collateral and risk analytics, process and technology optimization, and regulatory compliance, helping clients operate with clarity, agility, and confidence in a rapidly evolving market.
What sets us apart?We bring together deep mortgage industry expertise, integrated technology, and a multidisciplinary workforce to help clients optimize quality, drive operational performance, and enhance decision-making oss the loan lifecycle, whether managing volume, acquiring assets in bulk, scaling originations, launching or expanding servicing, or navigating market and regulatory change, our teams deliver with clarity, compliance, and speed.

• Mortgage Due Diligence
• Property Valuation + Analytics
• Mortgage Fulfillment (Origination and Servicing)
• Default Services (Claims, REO, Rental Management)
• Risk + Compliance Advisory
• Business Process Solutions (BPS)

Over the past decade, we’ve strategically acquired and integrated best-in-class firms, including OpEXNOW, Equitable Mortgage Solutions, Carrington Property Services, and Real Info into a unified platform designed to meet the demands of today’s dynamic market. We’re not just a vendor, we’re a partner built for transformation.

We’re always hiring talented professionals who want to grow, lead, and win.

DESCRIPTION:

We are looking for a detail-oriented and process-driven
Claims Support Executive/Associate
to support the end-to-end administration of investor claims.

The role will be responsible for preparing and maintaining claim documentation, monitoring suspended claims, following up on outstanding funds and requirements, completing document uploads and reporting, managing referrals, and ensuring accurate updates in client and internal systems.

The ideal candidate should have strong attention to detail, good follow-up skills, the ability to work with multiple stakeholders, and a strong understanding of process compliance and documentation.

• Prepare and organize documents required for investor claim processing.
• Review claim documentation for completeness, accuracy, and consistency.
• Identify missing or incorrect information and coordinate with relevant teams for resolution.
• Maintain proper documentation and ensure records are updated as per process requirements.
• Ensure all claim-related documents are prepared within defined timelines.

• Monitor claims placed on suspension and maintained an accurate tracker.
• Review the reason for suspension and identify pending requirements.
• Coordinate with internal teams, clients, or relevant stakeholders to resolve outstanding issues.
• Follow up regularly on suspended claims and ensure timely movement toward resolution.
• Escalate long pending or complex cases to the appropriate team.

• Track claims where funds, payments, refunds, or other financial information are pending.
• Coordinate with relevant internal teams and stakeholders for fund status updates.
• Maintain accurate records of follow-ups and expected resolution dates.
• Perform regular follow-ups on outstanding funds until closure.
• Escalate delayed or unresolved cases as per the defined escalation process.