Customer Service Representative

Quality Plumbing, Heating, Cooling & Electrical is a premier service provider offering top-notch solutions in plumbing, HVAC, and electrical systems. Committed to excellence, the company is dedicated to delivering high-quality services that exceed customer expectations. With a reputation built on reliability and professionalism, we strive to create lasting relationships with our clients. Located in Kodak, TN, we take pride in serving our community with trusted expertise.

This is a full-time, on-site role for a Customer Service Representative located in Kodak, TN. The role involves providing exceptional customer service, addressing customer inquiries, managing customer accounts, and resolving service-related issues. The representative will be responsible for ensuring customer satisfaction by maintaining clear communication, tracking service requests, and collaborating with internal teams to resolve concerns promptly.

• Experience in Customer Service and Customer Support roles
• Strong skills in maintaining Customer Satisfaction and enhancing the overall Customer Experience
• Ability to communicate effectively, with excellent interpersonal and problem-solving skills
• Proficiency in using standard office software and customer service tools
• Experience in plumbing, HVAC, or electrical services is a plus
• Highly organized with the ability to manage multiple tasks and prioritize effectively
• High school diploma or equivalent; additional certification in customer service is a plus