Emergency Medical Dispatcher

Role Description

This full-time Emergency Medical Dispatcher role is an on-site position based in Jackson, TN. The Emergency Medical Dispatcher receives and prioritizes emergency and non-emergency calls, gathers critical information from callers, and dispatches appropriate emergency medical resources in a timely and efficient manner. This role follows established protocols to provide pre‑arrival instructions, including life‑saving guidance, while maintaining calm, clear, and professional communication.

The dispatcher coordinates closely with ambulance crews, emergency departments, and other public safety agencies, documenting all call details accurately in dispatch systems. The position also involves monitoring communication channels, operating dispatch and computer‑aided systems, and supporting continuous readiness for emergency response.

• Proficiency in Emergency Medical Dispatch and Emergency Services practices, with the ability to follow established medical and safety protocols.
• Experience or training in Dispatching, including use of communication equipment and computer‑aided dispatch systems.
• Strong Communication and Customer Service skills, with the ability to remain calm, empathetic, and professional under pressure.
• Ability to multitask, prioritize calls, and make sound decisions quickly in high‑stress situations.
• High school diploma or equivalent; additional coursework in emergency communications, public safety, or healthcare is preferred.
• Certification in Emergency Medical Dispatch (or ability to obtain within a specified timeframe) and current CPR certification strongly preferred.
• Willingness to work various shifts, including nights, weekends, and holidays, as needed for 24/7 operations.
• Basic computer literacy, accurate data entry skills, and attention to detail for thorough documentation.