Customer Service

PRIMARY PURPOSE

Responsible for all aspects of customer service.

• Comply with all Plastic Trends Employee Conduct and Work Rules; comply with all policies contained in the Employee Handbook.
• Responsible for all aspects of customer service for specific territories, including:
  • Maintenance of remote consigned inventories
  • Act as primary contact for both customers and representatives
  • Maintenance of pricing information for territory
  • Follow up on past due accounts
  • Generation of various reports and logs
• Written and oral correspondence with customers and co-workers.
• Enter orders into the order entry system.
• Frequently check and verify inventory availability.
• Proper handling of credits, returns, billing discrepancies, shipping problems, etc.
• Generation of necessary shipping and invoicing forms.
• Care of all phone requests from our customers and manufacturing reps.
• Perform all other duties as assigned.

• Excellent verbal and written communication skills.
• Strong attention to detail.
• Ability to work under minimal supervision in a fast‑paced environment.
• Minimum High School Diploma or equivalent; some college preferred.
• Experience handling a high volume of inbound calls and prior order entry experience.
• Solid account management experience.
• Team‑oriented, customer‑focused, dependable, and professional.
• Computer literate with strong record‑keeping skills.
• Minimum two years of customer service experience, preferably in a manufacturing organization.

Must be able to sit for long periods of time; occasionally required to stand, walk, climb stairs, and use hands/fingers to operate office equipment. Light physical effort is required (ability to move objects weighing 5‑10 pounds from one area to another). Specific vision abilities required include close and distant vision, depth perception, and the ability to adjust focus. The noise level in the work environment is usually quiet.

Westlake is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.